17 Replies Latest reply: Mar 30, 2011 11:47 AM by eidnolb onlyone RSS

    Flash player plugin will not install since Firefox upgrade.

    superkj Community Member

      Since upgrading to the latest version of Firefox, my Flash plug-in no longer works even after repeated attempts to download and install (both the manual Flash installer, and by visiting pages like Youtube which prompt installation) but nothing is working. It's a frustrating loop that gets me nowhere and I've spent hours now uninstalling Flash, uninstalling Firefox, reading through forums etc. and I am getting no help aside from some suggestions to just give up and use Chrome, which is working with Flash just as well as it ever did. I can't understand why it seems like many people are facing this issue, yet there is no apparent fix to be found. Please help is you can. Thanks.

        • 1. Re: Flash player plugin will not install since Firefox upgrade.
          pwillener ACP/MVPs
          1. What is your operating system & version?
          2. What is your "latest version" of Firefox, 3.6.16 or 4.0?
          • 2. Re: Flash player plugin will not install since Firefox upgrade.
            pwillener ACP/MVPs

            Additionally, type about:plugins into the address bar; what does it say about Shockwave Flash?

            • 3. Re: Flash player plugin will not install since Firefox upgrade.
              superkj Community Member

              Thanks so much for your help.

               

              I am on Windows Vista, Firefox 4. Here is the run down from about:plugins.

               

              Enabled plugins

              • 4. Re: Flash player plugin will not install since Firefox upgrade.
                eidnolb onlyone Community Member

                Hi, look in your FF plugins for Shockwave Flash plugin and it must be there and Enabled.

                 

                 

                I think Pat wanted to know also is your Vista a 32bit or a 64bit in case he needs you to check files.

                 

                 

                 

                Thanks,

                 

                eidnolb

                • 5. Re: Flash player plugin will not install since Firefox upgrade.
                  superkj Community Member

                  Sorry - I pasted my plugins into this post via email and it looks like they didn't make it into the online post. I've copied them again below. It looks like Shockwave doesn't even exist which is probably the main issue - but seeing that installing isn't working I have no idea how to fix the problem and get this plugin to appear in order to enable it.

                   

                  Also, I am on a 32 bit version if Vista.

                   

                  Thanks.

                   

                  Plugins:

                   

                  Microsoft® Windows Media Player Firefox Plugin

                  File: C:\Program Files\Mozilla Firefox\plugins\np-mswmp.dll
                  Version: 1.0.0.8
                  np-mswmp
                  MIME Type Description Suffixes
                  application/x-ms-wmpnp-mswmp*
                  application/asx*
                  video/x-ms-asf-plugin*
                  application/x-mplayer2*
                  video/x-ms-asfasf,asx,*
                  video/x-ms-wmwm,*
                  audio/x-ms-wmawma,*
                  audio/x-ms-waxwax,*
                  video/x-ms-wmvwmv,*
                  video/x-ms-wvxwvx,*

                  Adobe Contribute CS4

                  File: C:\Program Files\Mozilla Firefox\plugins\npContribute.dll
                  Version: 5.0.0.3264
                  Contribute Firefox IBE Plugin DLL
                  MIME Type Description Suffixes
                  application/ibeContribute Firefox IBE Plugin DLLibe

                  Adobe Acrobat

                  File: C:\Program Files\Mozilla Firefox\plugins\nppdf32.dll
                  Version: 10.0.1.434
                  Adobe PDF Plug-In For Firefox and Netscape 10.0.1
                  MIME Type Description Suffixes
                  application/pdfAcrobat Portable Document Formatpdf
                  application/vnd.adobe.pdfxmlAdobe PDF in XML Formatpdfxml
                  application/vnd.adobe.x-marsAdobe PDF in XML Formatmars
                  application/vnd.fdfAcrobat Forms Data Formatfdf
                  application/vnd.adobe.xfdfXML Version of Acrobat Forms Data Formatxfdf
                  application/vnd.adobe.xdp+xmlAcrobat XML Data Packagexdp
                  application/vnd.adobe.xfd+xmlAdobe FormFlow99 Data Filexfd

                  Java Deployment Toolkit 6.0.240.7

                  File: C:\Program Files\Mozilla Firefox\plugins\npdeployJava1.dll
                  Version: 6.0.240.7
                  NPRuntime Script Plug-in Library for Java(TM) Deploy
                  MIME Type Description Suffixes
                  application/java-deployment-toolkit

                  Mozilla Default Plug-in

                  File: C:\Program Files\Mozilla Firefox\plugins\npnul32.dll
                  Version: 1.0.0.15
                  Default Plug-in
                  MIME Type Description Suffixes
                  *Mozilla Default Plug-in

                  • 6. Re: Flash player plugin will not install since Firefox upgrade.
                    eidnolb onlyone Community Member

                    Thanks, I don't see the Shockwave Flash plugin either. You can try this before Uninstalling/Installing. Sometimes this test site will prompt you for the plugin. If it doesn't then do the Uninstall/Install.

                     

                    NOTE: You didn't say if you have FP Installed in IE, if so the Uninstaller will Uninstall IE also.

                     

                    http://www.adobe.com/software/flash/about/

                     

                    Download and SAVE to your Desktop the Uninstaller:
                    http://kb2.adobe.com/cps/141/tn_14157.html

                     

                    Download and SAVE to your Desktop the Installer for FF- use the EXE Installer for plugin based

                    http://www.adobe.com/products/flashplayer/fp_distribution3.html

                     

                    Download and SAVE to your Desktop the Installer for IE- use the EXE Installer   From the same site as for FF

                     

                    Close all browser windows, you only want to be looking at your Desktop.
                    Disable any messenger services, as yahoo, msn, etc in the system tray(area near the clock)

                    Disable Anti-Virus until FP is Installed

                    Run the Uninstaller and when finished, Reboot(restart) your computer.
                    Check to make sure the Anti-Virus is still Disabled
                    Run the Installer for IE, Run the Installer for FF and when finished, Reboot.

                    Then go to this test site and test each browser:

                    http://www.adobe.com/software/flash/about/

                     

                    eidnolb

                    • 7. Re: Flash player plugin will not install since Firefox upgrade.
                      superkj Community Member

                      Hi eidnolb,

                       

                      I followed your instructions 100% but the situation is still the same in FF. Chrome and IE are just fine. Is there some way to get the plugin file and manually load it into my FF plugins folder or something? I am at a total loss here.

                      • 8. Re: Flash player plugin will not install since Firefox upgrade.
                        eidnolb onlyone Community Member

                        Hi, So the issue remains on that Shockwave Flash plugin. I re-read your first post and it appears you Installed FF 4.0 and then had an issue. Then Uninstalled/Installed FP(Flash Player). Both of these updates involve the browser. I think what happened is a glitch occurred between the two.

                         

                        Go to C:\Windows\System32\Macromed\Flash   Open Flash and post back the files there. The NPSWF files need a right click to open and then click on Properties to obtain the version number.

                         

                        Thanks,

                         

                        eidnolb

                        • 9. Re: Flash player plugin will not install since Firefox upgrade.
                          superkj Community Member

                          Thanks again for your continued support on this!

                           

                          Here's what's in my C:\Windows\System32\Macromed\Flash folder:

                           

                          flashplayer.xpt

                          FlashUtil10o_ActiveX.dll

                          FlashUtil10o_ActiveX.exe

                          FlashUtil10o_Plugin.exe

                          NPSWF32.dll

                          FlashPlayerTrust

                          Flash10o.ocx

                          FlashAuthor.cfg

                          FlashInstall.log

                          NPSWF32.dll is version 10.2.153.1 (Date Modified 3/25/2011 @ 9:24am - from when I followed your install instructions this morning)

                          • 10. Re: Flash player plugin will not install since Firefox upgrade.
                            eidnolb onlyone Community Member

                            Hi, thanks for the file info. Your Flash files for FF and IE are all correct with the latest version 10.2.153.1.

                             

                            I don't understand why the FF Installer didn't Install the Shockwave Flash plugin. I don't know if right clicking on that

                            Flash file for FF would Install it or not. Then again, we don't know that it didn't, but the FF 4.0 may have caused the glitch.

                            I have never heard of the FP Installer not Installing that plugin.

                             

                            FlashUtil10o_Plugin.exe

                             

                            I'm going to check mine and let you know if it's just an Uninstaller executable or may be an Installer.

                             

                             

                            A couple of other users are having a glitch with the new FF 4.0 /Flash Player update.

                             

                            I think I would have update Flash Player first and waited a few days before updating FF. That way it would be easier to know which may have been causing an issue. I would have done that regardless of which browser updated.

                             

                            I haven't had any problem with the FP update on either of my PC's, so I'm thinking it's FF 4.0. Haven't had time to check over at Firefox to see what they are saying.

                             

                            Thanks,

                             

                            eidnolb

                            • 11. Re: Flash player plugin will not install since Firefox upgrade.
                              eidnolb onlyone Community Member

                              Hi, I checked my plugin Flash file I mentioned in my previous post. This is just the Uninstaller/Installer. I thot it might be since the ActiveX Utility has the same.

                               

                              Now I am looking over the FF help site and there are 260 posts on "FF 4.0 not working"  I just received some feedback from another thread that was NOT having the issues you are and didn't have FF 4.0 yet. But I think they may have something, they Uninstalled Flash Player, then Uninstalled FF, then Installed FF 4.0 and THEN Installed Flash Player. Now everything is working.

                               

                              I think that may be the correct order. FF first, then FP. It makes sense when I think about it.

                               

                              I know you did update FF first and then tried Uninstalling/Installing FP, then repeated Uninstalls/Installs trying to get it to work.

                               

                              Maybe Uninstalling FF now and re-Installing, followed by the Uninstall/Install for FP that I gave you to follow before will work. It appears there is some glitch in FF 4.0. I haven't finished reading the related FF Posts yet, but you can think about doing this and as soon as I have more info, will post.

                               

                              Oh, Installing that Shockwave Flash plugin is done by the FP Installer.

                               

                              Thanks,

                               

                              eidnolb

                              • 12. Re: Flash player plugin will not install since Firefox upgrade.
                                superkj Community Member

                                Hey, eidnolb

                                 

                                I tried what you suggested (uninstalling/re-installing FF and FP in the order you specified) but still have the same issue. Flash is fine on all other browsers.

                                 

                                If there seems to be no solution from the folks over at FF, would my only option be to somehow wipe out everything from FF on my machine? It seems like it's storing this bug the same way it stores my bookmarks and such. Maybe if I backed some things up and figured out how to do a completely clean install that would help (although, it would be a royal pain to possibly lose everything). I'm not sure what else my options are aside from giving up on using Flash in that browser.

                                 

                                Thanks again!

                                • 13. Re: Flash player plugin will not install since Firefox upgrade.
                                  eidnolb onlyone Community Member

                                  Hi, What an aggravation! Let me take a look at an article that Adobe has. It may have been updated. What it did have is a way to Uninstall Flash Player from FF only. If that is still an option, then while doing that, we can check the Flash folder after running the Uninstaller to make sure all Flash files for FF have been removed. Then run the Installer for FP for FF. Perhaps that would work.

                                   

                                  I'm getting dinner:-) at the moment, so will check on that.

                                   

                                  I've read more on the FF site but haven't found anything yet that's related. I don't care for their Help/Forum section, confusing to me:-) It doesn't seem to matter what you put in the search, as unrelated posts come up!

                                   

                                   

                                   

                                  Will get back with you. I'd rather try the above if it's still feasible since you don't want to completely lose your data.

                                   

                                  I would ask the Flash Player Forum, oh, never mind we're here, LOL

                                   

                                   

                                  Thanks,

                                   

                                  eidnolb

                                  • 14. Re: Flash player plugin will not install since Firefox upgrade.
                                    eidnolb onlyone Community Member

                                    Hi, Well I found out that the FP file for FF only works for versions prior to 10.1.

                                     

                                    The only thing else would be to Uninstall FF 4.0, and Install the version you had prior that was working. I don't think the latest version of FP is the issue.

                                     

                                    The Help on FF is not really helpful. If I enter FF 4.0 not working, I get pages of FF version issues  back to 3.6.5!! Hardly anything pertaining to FF 4.0.

                                     

                                    I don't like experimenting so that would be the only thing I could suggest. Do you remember which FF version you had before 4.0? I did read that any 4 beta versions were installed into a separate location? I don't know if that has anything to do with the issue you're having or not. Or how that effects the released version of 4.0, if at all.

                                     

                                    Something to think about.

                                     

                                    I can't think of anything that would be blocking that Shockwave Flash plugin other than adblock or Bit Defender:

                                    http://forums.adobe.com/thread/601019?tstart=0

                                     

                                    I hope you can perhaps use an earlier version of FF, at least you wouldn't have to be concerned about all of you data/programs, etc.

                                     

                                    Thanks,

                                     

                                    eidnolb

                                    • 15. Re: Flash player plugin will not install since Firefox upgrade.
                                      superkj Community Member

                                      Hi again, eidnolb.

                                       

                                      Thanks again for your help on this. It's definitely been frustrating. I

                                      ended up doing a clean uninstall/reinstall of Firefox (I just made sure to

                                      back up my bookmarks, but that's about it) and now Flash is working just

                                      fine. There must be some kind of bug that happened when I updated my

                                      existing version to 4.0 and since there seemed to be no way to fix the Flash

                                      component while keeping my existing settings a clean install seemed like the

                                      only solution. I'm glad it worked, although it's annoying that there wasn't

                                      a quicker fix for it that didn't require wiping the slate clean.

                                       

                                      Thanks again for everything.

                                      Take care.

                                      • 16. Re: Flash player plugin will not install since Firefox upgrade.
                                        eidnolb onlyone Community Member

                                        Hi superkj, I can just imagine if I had to do that with IE. I'm sorry that you had to do that. Glad that Flash Player is working with FF, but I agree there should have been a better way.

                                         

                                        There are a couple of other threads that are facing the same thing. Whether they will Uninstall/Install FF is up to them. One is going with Safari and waiting on FF. How long the wait will be remains to be seen.

                                         

                                        As I've said, I don't use FF but don't ever Install any beta or any that has just came out. There are most always glitches and some can be severe as you've experienced.

                                         

                                         

                                        Thanks for reporting back what you had to do. I don't know if FF have a site for feedback on the 4.0, but they need to and make it known. Microsoft have one set up and I've given the link to a couple of threads. It's important in my opinion when releasing any major software. Solving issues during the beta period is very different than when it's in the "Real" world:-)

                                         

                                         

                                        Thanks for reporting back what you had to do.

                                         

                                         

                                        eidnolb

                                        • 17. Re: Flash player plugin will not install since Firefox upgrade.
                                          eidnolb onlyone Community Member

                                          Hi, I came across this working on another thread and thot it may be helpful(although too late?) to you.

                                           

                                           

                                          http://support.mozilla.com/en-US/kb/Managing%20profiles#w_starting-the-profile-manager

                                           

                                          A section about recovering data from an older profile.

                                           

                                           

                                           

                                          eidnolb