Try converting the Word file to pdf first. Then use the wizard on the pdf file.
Thank you for your response. I am doing that now. The problem is that I have to re-do all
the fields and drop down menus. I was hoping that these would transfer into the PDF form automatically from word.
Try launching acrobat in safe mode; press and holddown shift and double click the acrobat icon and then open a pdf file ; if it opens without crashing after about 15 seconds, then you have a faulty plug in, locate and remove it from your plug-ins folder.
AA 9 will not work for anything but the print function from WORD 2010. The only version of Acrobat that is compatible with OFFICE 2010 for PDF Maker is AA X. Thus, open WORD and print to the Adobe PDF printer. Then open the pdf in Acrobat. Go to FORMS>Add or Edit fields. Since you have no fields at present, Acrobat will ask if you would like to detect form fields. Answer yes and you will get a first cut at the form fields. Yes, you will likely have to add some more and change the ones that Acrobat estimates, but you are on your way.
The other two options you have is to go back to WORD 2007 or earlier or upgrade to AA X (or find someone with AA X and WORD 2010). These methods are pretty much your options with the software combination that you have.