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Thanks Rick - I tried that and they are not blocked. (I had seen your instructions to an earlier post and followed them.) The CHMs are shipped with the application. When I check their properties on the client's site, the "Unblock" option does not exist.
Any other suggestion?
The "connection to the internet" brings back ancient memories of a problem in an old version of RoboHelp. What version are you running? As I recall, it had something to do with RoboHelp specific features and trying to download a necessary dll from RoboHelp, if it wasn't registered correctly. Perhaps Rick will remember what I'm thinking of... I'll look into it.