6 Replies Latest reply on Sep 18, 2012 2:12 AM by benjix91

    Adobe Reader X crashes IE

    AllNamesOccupied

      Hello,

       

      after the rollout of Adobe Reader X we frequently expierience issues when opening PDFs in Internet Explorer.

      The MSI is configured with Cust Wizard X, ProtectedMode is turned off by Registry.

      Preloading and Download in the background is activated.

       

      The Users which are affected work in a Web application and remote SharePoint from where they have to open PDF-files.

      Sometimes opening the PDF lets Internet Explorer crash. Windows Errorlog then report Adobe related files e.g. IA32.api.

      Turning off show PDF in Browser somtimes helps but is not a final solution because every single PDF creates a new Reader window which has to be closed manually. Very uncomfy when doing it hundred times a day.

       

      We tested with IE8 and IE9 on Windows 7.

      Updating to Reader 10.0.1 did not help. Reader 9.4 worked fine.

       

      Does anyone know how to solve this problem?

       

      Thanks in advance,

      Hermann

        • 1. Re: Adobe Reader X crashes IE
          Gerrit.Willems

          Hello,

           

          we also have the same problem. We are using the IE 7 and the Firefox 3.6.16. Both Browsers behave the same. A few minutes after opening a PDF both Browsers crash. The IE didn't show any report. Only Firefox shows the following report:

          Fehlermeldung FF.JPG

          We use the Reader 10.0.1 and Windows XP. Switching off the Browser-View in Adobe prevents crashes permanently, but is no solution, as the user above mentioned.

          • 2. Re: Adobe Reader X crashes IE
            Negative Entropy BV

            Seeing this issue with Windows 7, iE9 and Reader X.No problems with XP , IE8 and Reader X. Ssl source is Glassfish. No issues seen with non encrypted transfer ....

            • 3. Re: Adobe Reader X crashes IE
              UFilancciu

              I confirm this issue !!

               

              The correct stack  is :

               

              0f84fd6c 0699b358 <Unloaded_IA32.api>+0x1e41

              0f84feb0 0699d118 wininet!InternetSetOptionW+0x2a87

              0f84fee0 77f49588 wininet!InternetSetOptionW+0x4847

              0f84fef8 7c937aa2 shlwapi!ExecuteWorkItem+0x1d

              0f84ff40 7c937ae3 ntdll!RtlpWorkerCallout+0x70

              0f84ff60 7c937ba5 ntdll!RtlpExecuteWorkerRequest+0x1a

              0f84ff74 7c937b7c ntdll!RtlpApcCallout+0x11

              0f84ffb4 7c80b713 ntdll!RtlpWorkerThread+0x87

              0f84ffec 00000000 kernel32!BaseThreadStart+0x37

               

              One could see that Internet Explorer needs to set its options (call to wininet!InternetSetOptionW) but got un ACCESS VIOLATION when calling the  function from IA32.API(Plug-in in charge of all internet acces)  since the module has been unloaded. The root cause is to figure out why this IA32.API module has been unloaded. It's expected ? If yes why it has not been unregistred from Internet Explorer ?

              If it's not expected this this a bug.

              In both case I urge Adobe to investigate this problem now .I have no workaround , Any help would be really appreciated ! I have more than 35 000 end customer using Acrobat READER X i wouldn't have to move them another PDF Reader ......

               

              Jacques MASSA

              • 4. Re: Adobe Reader X crashes IE
                Selenor

                Adobe, please review this issue.

                 

                Without fix, we may roll back some thousands users to 9.4.

                 

                Regards,

                • 5. Re: Adobe Reader X crashes IE
                  Selenor Level 1

                  One more year later, and still having the issue on windows xp, with latest reader version.

                   

                  00 16cafd6c 06f4b358 <Unloaded_IA32.api>+0x2a6d

                  01 16cafeb0 06f4d118 wininet!InternetIndicateStatus+0xf3

                  02 16cafee0 77f49588 wininet!CFsm::RunWorkItem+0xdf

                  03 16cafef8 7c937aa2 shlwapi!ExecuteWorkItem+0x1d

                  04 16caff40 7c937ae3 ntdll!RtlpWorkerCallout+0x70

                  05 16caff60 7c937ba5 ntdll!RtlpExecuteWorkerRequest+0x1a

                  06 16caff74 7c937b7c ntdll!RtlpApcCallout+0x11

                  07 16caffb4 7c80b713 ntdll!RtlpWorkerThread+0x87

                  08 16caffec 00000000 kernel32!BaseThreadStart+0x37

                   

                  3 crash a day on hundreds users, who just say, "hey, <my company> softwares are craps" just because of YOU.

                   

                  Romain Lagrange

                  • 6. Re: Adobe Reader X crashes IE
                    benjix91 Level 1

                    FAULTING_IP:
                    IA32+2a6d
                    256e2a6d ??              ???

                    EXCEPTION_RECORD:  ffffffff -- (.exr 0xffffffffffffffff)
                    ExceptionAddress: 256e2a6d (<Unloaded_IA32.api>+0x00002a6d)
                       ExceptionCode: c0000005 (Access violation)
                      ExceptionFlags: 00000000
                    NumberParameters: 2
                       Parameter[0]: 00000000
                       Parameter[1]: 256e2a6d
                    Attempt to read from address 256e2a6d

                    PROCESS_NAME:  Client.exe

                    ERROR_CODE: (NTSTATUS) 0xc0000005 - L

                    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - L

                    EXCEPTION_PARAMETER1:  00000000

                    EXCEPTION_PARAMETER2:  256e2a6d

                    READ_ADDRESS:  256e2a6d

                    FOLLOWUP_IP:
                    IA32+2a6d
                    256e2a6d ??              ???

                    MOD_LIST: <ANALYSIS/>

                    NTGLOBALFLAG:  0

                    APPLICATION_VERIFIER_FLAGS:  0

                    IP_MODULE_UNLOADED:
                    IA32+2a6d
                    256e2a6d ??              ???

                    MANAGED_STACK: !dumpstack -EE
                    The version of SOS does not match the version of CLR you are debugging.  Please
                    load the matching version of SOS for the version of CLR you are debugging.
                    CLR Version: 4.0.30319.1
                    SOS Version: 4.0.30319.544
                    OS Thread Id: 0xacc (29)
                    Current frame:
                    ChildEBP RetAddr  Caller, Callee

                    FAULTING_THREAD:  00000acc

                    BUGCHECK_STR:  APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ_WRONG_SYMBOLS

                    PRIMARY_PROBLEM_CLASS:  BAD_INSTRUCTION_PTR

                    DEFAULT_BUCKET_ID:  BAD_INSTRUCTION_PTR

                    LAST_CONTROL_TRANSFER:  from 06ecb358 to 256e2a6d

                    STACK_TEXT: 
                    WARNING: Frame IP not in any known module. Following frames may be wrong.
                    1c56fd6c 06ecb358 00cc0010 246e107c 00000064 <Unloaded_IA32.api>+0x2a6d
                    1c56feb0 06ecd118 00000064 1c56fed0 00000008 wininet!InternetIndicateStatus+0xf3
                    1c56fee0 77f49588 00000000 18b78860 77f4956b wininet!CFsm::RunWorkItem+0xdf
                    1c56fef8 7c937aa2 18b78860 7c98b440 18b78770 shlwapi!ExecuteWorkItem+0x1d
                    1c56ff40 7c937ae3 77f4956b 18b78860 0019ddb8 ntdll!RtlpWorkerCallout+0x70
                    1c56ff60 7c937ba5 00000000 18b78860 18b78770 ntdll!RtlpExecuteWorkerRequest+0x1a
                    1c56ff74 7c937b7c 7c937ac9 00000000 18b78860 ntdll!RtlpApcCallout+0x11
                    1c56ffb4 7c80b713 00000000 00000000 00000000 ntdll!RtlpWorkerThread+0x87
                    1c56ffec 00000000 7c920230 00000000 00000000 kernel32!BaseThreadStart+0x37


                    FAILED_INSTRUCTION_ADDRESS:
                    IA32+2a6d
                    256e2a6d ??              ???

                    SYMBOL_STACK_INDEX:  0

                    SYMBOL_NAME:  ia32!unloaded+2a6d

                    FOLLOWUP_NAME:  MachineOwner

                    MODULE_NAME: IA32

                    IMAGE_NAME:  IA32.api

                    DEBUG_FLR_IMAGE_TIMESTAMP:  5012f8ca

                    STACK_COMMAND:  ~29s; .ecxr ; kb

                    FAILURE_BUCKET_ID:  BAD_INSTRUCTION_PTR_c0000005_IA32.api!unloaded

                    BUCKET_ID:  APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ_WRONG_SYMBOLS_BAD_IP_ia32!unlo aded+2a6d

                    Followup: MachineOwner
                    ---------