Do you want help, or do you just want to rant?
If you want help, you'll need to provide a lot more information before anyone will be able to help. Things like:
- OS version
- Pr version
- Format and codec of source video
- Format and codec of deliverables
- Exactly what you've tried and exactly what happened
Thank you very much for giving me a place to rant!
Your reply indicates you have failed to see the point.
I am a paid in full customer, not your mate.
I take it you exercise no empathy and its concerns you not that I have
to get to the stage of needing to rant and here receiving a rather
unlettered reply from Jeff. You are unaware that I have spent hours
and days and weeks and weeks on the phone to India, Philippines,
Ireland, Scotland, USA to finally get to deal directly with the
Premiere programmers and architects who are actually trained up
employees of Adobe and can actually make corrections to Premiere for
everyone's actual benefit. If it baffles their brains and cant sort it
out I'll gladly accept your offer to go through the same stuff again
of the last 6 weeks.
Please tell me about your situation, I'll try to help.
Interesting that soo many are having the same experience. This isnt a hobby for me, I need it sorted or booted very soon.
Fix or refund. and compensation for 6 weeks loss of sanity and earnings... LOL
Thank you Jeremy. Its kindly appreciated.
I have purchased CS5 Master Collection on brand new IMac i7 solid state hard drive
Premiere causes the mac to instantly crash in a very random irregular manner, never the same thing.
I can work for a little while, import files and play from timeline, but its so unstable that if you click on anything,
it instantly kills the machine, completely dead. other times it blacks out the screen and continues to play the
audio but no control over the machine at all, even after the audio stops, i have to force quit the mac.
Other times the mac info screen appears saying you have to hold down the power key to kill it.
sometimes it doesnt crash for several mintues and then bang!
Ive have had many online conferences on adobe connect with several kind and professional adobe personnel for whom Im
most greatful, allbeit , it has taken way too long to get anywhere with this issue and adobe.
Ive spend hours following a very long list of fixes; permssion repair and preference delete etc etc.
but still no service.
Thank you Jeremy for your kind assistance.
compensation for 6 weeks loss of sanity and earnings... LOL
I wish I could cut you a check, but I can't even cut myself a check.
I will see if I can get some answers for you.
Thank you Sir!