Robohelp 8.02.208 hangs at launch

[Guest]

Hello,

Can anyone help me troubleshoot why RH hangs when I launch a project? I use the projectname.xpj file to launch. The freeze happens when the message "Loading Drivers" displays in the launch window. I have to restart my computer and try again. I can't stop the task in the Task Manager because the application isn't showing in the options.

Thank you.

- Azi

[RoboColum_n_]

Hi Azi.

Does this happen when you lanuch a specific project or any project? Also is the project located on a local drive or a network drive? If the later, move the source to a local drive and try again.

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The RoboColum(n)

@robocolumn

Colum McAndrew

[Guest]

It happens for different projects. I have my files on the local drive. The freeze happens when the spalsh screen displays Loading Drivers. I normally launch my projects from the top folder level by double-clicking the project name .xpj file. I don't launch RH first and then use File > Open. Is there a difference in how a project is launched and is there one recommended?

[Peter Grainge]

It shouldn't matter but if one way isn't working...

Can you tie the start of this to some other event?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Guest]

The hanging started around the time I opened two RH projects to view content and compare formats.

Last night I attempted a cleanup by removing the .xpj and .cpd files and opening my project with the .hhp file. Of course, I backed up all the files first. I haven't had any problems today and want to see if this has resolved the hanging problem. I don't know if it's a good idea to have two projects open at the same time. Do you have a recommendation?

Thank you.

[Peter Grainge]

Deleting the XPJ is not recommended as a first course of action, albeit sometimes it is necessary. Deleting the CPD is a different thing. See Opening Projects on my site.

Opening two projects at the same time should not be a problem, I sometimes have a couple of 4,000 topic projects open together.

Let's hope your tests are positive.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge