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First, to Reset Preferences = Press/HOLD Ctrl+Alt+Shift while starting program
Second... nowhere near enough information for anyone to help
How to give more information for someone to help http://forums.adobe.com/thread/416679
Some specific information that is needed...
Brand/Model Computer (or Brand/Model Motherboard if self-built)
How much system memory you have installed, such as 2Gig or ???
Operating System version, such as Win7 64bit Pro... or whatevevr
-including your security settings, such as are YOU the Administrator
-and have you tried to RIGHT click the program Icon and then select
-the Run as Administrator option (for Windows, not sure about Mac)
Your Firewall settings and brand of anti-virus are you running
Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
-or the brand/model graphics chip if on the motherboard
-and the exact driver version for the above graphics card/chip
-and how much video memory you have on your graphics card
Brand/Model sound card, or sound "chip" name on Motherboard
-and the exact driver version for the above sound card/chip
Size(s) and configuration of your hard drive(s)... example below
-and how much FREE space is available on each drive (in Windows
-you RIGHT click the drive letter while using Windows Explorer
-and then select the Properties option to see used/free space)
While in Properties, be sure you have drive indexing set OFF
-for the drive, and for all directories, to improve performance
My 3 hard drives are configured as... (WD = Western Digital)
1 - 320G WD Win7 64bit Pro and all programs
2 - 320G WD Win7 swap file and video projects
3 - 1T WD all video files... read and write
Make sure you have the default Windows hard drive indexing set to OFF for all hard drives and folders
Some/Much of the above are available by going to the Windows
Control Panel and then the Hardware option (Win7 option name)
OR Control Panel--System--Hardware Tab--Device Manager for WinXP
Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
And, finally, the EXACT type and size of file that is causing you problems
-for pictures, that includes the camera used and the pixel dimensions
Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
For Mac http://mediainfo.massanti.com/
Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
Also, For Windows (not sure about Mac) This is aimed at Premiere Pro, but may help
Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link
I did reply to John T and cc'd your good self
I do not see a reply from you in this message thread with any information
Thanks for your help, and I realized that I needed to supply specific info but wasn't sure what and how much was needed. So, here is the info:
Computer: Dell Inspiron 560 mini tower
Operating System: WIN 7 64 bit
Processor: Intel Core 2 DuOCPU E7500@2.93GHz System memory: 8GB Integrated graphic chip: Intel 6MA X4500 Integrated Audio chip: 7.1 channel hi def chipset Intel G43 Hard Drive Sata NTFS 1TB 575GB free 3GB/s, 7200rpm 16MB databurst cache The file that is occasional causing start-up problems is the project's .prel file 3.53GB size. As I said sometimes when a request Elements 7 to open that project I get the message that a serious error has occurred and that Elements will shut down.
Hope this helps. It's annoying that it's a sporadic problem rather than a chronic one.
I received a message from Bill Hunt and will reply to him also.
Again thanks for your prompt response.