5 Replies Latest reply on Apr 1, 2011 7:56 PM by spindicator1234

    Elements 7:

    spindicator1234

      The program gets as far as trying to boot up the project that I request then quits with a message that a serious error has occurred and that it will shuit down.  If I try later sometimes it starts sometimes not.

        • 1. Re: Elements 7:
          John T Smith Adobe Community Professional & MVP

          First, to Reset Preferences = Press/HOLD Ctrl+Alt+Shift while starting program

          Second... nowhere near enough information for anyone to help

           

          How to give more information for someone to help http://forums.adobe.com/thread/416679
          .
          Some specific information that is needed...
          .
          Brand/Model Computer (or Brand/Model Motherboard if self-built)
          .
          How much system memory you have installed, such as 2Gig or ???
          .
          Operating System version, such as Win7 64bit Pro... or whatevevr
          -including your security settings, such as are YOU the Administrator
          -and have you tried to RIGHT click the program Icon and then select
          -the Run as Administrator option (for Windows, not sure about Mac)
          .
          Your Firewall settings and brand of anti-virus are you running
          .
          Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
          -or the brand/model graphics chip if on the motherboard
          -and the exact driver version for the above graphics card/chip
          -and how much video memory you have on your graphics card
          .
          Brand/Model sound card, or sound "chip" name on Motherboard
          -and the exact driver version for the above sound card/chip
          .
          Size(s) and configuration of your hard drive(s)... example below
          -and how much FREE space is available on each drive (in Windows
          -you RIGHT click the drive letter while using Windows Explorer
          -and then select the Properties option to see used/free space)
          .
          While in Properties, be sure you have drive indexing set OFF
          -for the drive, and for all directories, to improve performance
          .
          My 3 hard drives are configured as... (WD = Western Digital)
          1 - 320G WD Win7 64bit Pro and all programs
          2 - 320G WD Win7 swap file and video projects
          3 - 1T WD all video files... read and write
          .
          Make sure you have the default Windows hard drive indexing set to OFF for all hard drives and folders
          .
          Some/Much of the above are available by going to the Windows
          Control Panel and then the Hardware option (Win7 option name)
          OR Control Panel--System--Hardware Tab--Device Manager for WinXP
          .
          Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
          .
          And, finally, the EXACT type and size of file that is causing you problems
          -for pictures, that includes the camera used and the pixel dimensions
          .
          Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
          What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
          What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
          .
          For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
          For Mac http://mediainfo.massanti.com/
          .
          Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
          Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
          Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
          .
          Also, For Windows (not sure about Mac) This is aimed at Premiere Pro, but may help
          Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
          .
          If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link

          1 person found this helpful
          • 2. Re: Elements 7:
            the_wine_snob Level 9

            To add one more link to John T's, see this ARTICLE.

             

            Good luck,

             

            Hunt

            1 person found this helpful
            • 3. Re: Elements 7:
              spindicator1234 Level 1

              Thanks:

               

              I did reply to John T and cc'd your good self

               

              Howard Saunders

              • 4. Re: Elements 7:
                John T Smith Adobe Community Professional & MVP

                I do not see a reply from you in this message thread with any information

                • 5. Re: Elements 7:
                  spindicator1234 Level 1

                  Thanks for your help, and I realized that I needed to supply specific info but wasn't sure what and how much was needed.  So, here is the info:

                   

                  Computer:  Dell Inspiron 560 mini tower

                  Operating System:  WIN 7 64 bit

                  Processor: Intel Core 2 DuOCPU E7500@2.93GHz System memory: 8GB Integrated graphic chip:  Intel 6MA X4500 Integrated Audio chip:  7.1 channel hi def chipset Intel G43 Hard Drive Sata NTFS 1TB 575GB free 3GB/s, 7200rpm 16MB databurst cache The file that is occasional causing start-up problems is the project's .prel file 3.53GB size.  As I said sometimes when a request Elements 7 to open that project I get the message that a serious error has occurred and that Elements will shut down.

                   

                  Hope this helps.  It's annoying that it's a sporadic problem rather than a chronic one.

                   

                  I received a message from Bill Hunt and will reply to him also.

                   

                  Again thanks for your prompt response.

                   

                  Howard Saunders