Adobe presenter incompatible with windows 7 and office 2007?

[delphinius-ita]

Hi,

i'm a new user of Adobe presenter and after the installation of the software (trial version) open powerpoint but the presenter tab is not appear...!!! why? can you help me please?

thank's

tom

[delphinius-ita]

nothing? no one can help me? i've read another discussion about the same problem but the issue remain. the presenter not appear in the list of the add-in disactivate....

p.s. sorry for the bad english...

[Guest]

Hi Delphinius

Please accept my apologies for the delayed response. In order to pin point the issues on your installation, can you please provide the following information:

1. The version of PowerPoint

2. The version of MS Windows

3. The version of Adobe Presenter

also, please check the status of the add-ins in PowerPoint as under:

Go to File > Options > Add-ins

verify whether 'Adobe Presenter PowerPoint COM Add-in" appears in the list, and whether it is in the Disabled Add-ins list.

If it appears in the disabled list, pl follow the steps below:

1. in the PowerPoint Options screen itself, go to Manage > Disabled Items and click on 'Go'

2. in the list that opens, select "Adobe Presenter PowerPoint COM Add-in" and click 'Enable'

3. Now go to Manage > COM Add-ins and click the check box against "Adobe Presenter PowerPoint COM Add-in"

thanks

Nirupam Tewary

Adobe Systems

[delphinius-ita]

hi nirupam,

thank's for the reply! in order i've:

office 2007

win 7 (64 bit)

Adobe Presenter 7

the problem is that Adobe presenter not appear in the list of the addins (even in the Disabled Add-ins list!).

can i resolve the issues?

thank's

tom

[Guest]

hi Tom

Adobe Presenter works only with 32 bit PowerPoint; can you confirm that the version of Office (or PowerPoint, at a minimum) is 32 bit? The other Office applications can continue to be 64 bit.

thanks

Nirupam Tewary

Adobe Systems