0 Replies Latest reply on Apr 5, 2011 5:35 AM by WRG-IT-Team

    Reader 10.0.1 not closing after sending a file to print

    WRG-IT-Team

      Hi all,

       

      We have an application that uses the windows file handlers for printing out a report. Since upgrading to Reader X 10.0.0 or to 10.0.1 (using group policy) from Reader 8 or 9 this feature doesnt work. After Reader Opens the file prints out but leaves the reader application sitting at the screen please select a file to open. This stops the next report from being printed out until the application is closed. This is the same if you right hand click on the file in windows and select print. FIle Prints but leaves the application open. Is there some magical IT trick to correct this?? I have turned of the protected at start up. The report prints fine so I dont think it is a font issue.

       

      Clients are WIndows XP SP3 on Domain and fully patched according to WSUS last week.

       

      Thanks in advance