7 Replies Latest reply on Mar 23, 2016 12:34 AM by rafeelm

    Cannot insert PDF objects into a Powerpoint

    bschubring

      Hello!

       

      I'm having a problem I cannot find the answer to.  We have a few new HP ProBooks that I've recently staged.  As part of the installation, the laptops either have Office 2007 or 2010, and Adobe Reader X.  In a new PowerPoint file when I try to insert a PDF (Insert Tab->Object->Create From File), I get the following error:

       

      "The Server Application, source file, or item cannot be found, or returned an unknown error. You may need to reinstall the server application."

       

      Previously, I got this error when choosing "Create New" from the Object menu also, but following the instructions about Protected mode at the link below seems to have resolved that problem. Unfortunately, Create From File offers the 'link' functionality that is important to me.

      http://kb2.adobe.com/cps/860/cpsid_86063.html

       

      I have tried removing our virus scanner (Symantec Corporate AV 11), and HP's Privacy Manager, then performing a Repair installation of Office. (both those items seem to be occasional culprits in problems similar to this) I haven't had any luck getting this to go away yet though.  I was hoping I might find some help here, thanks!

       

      -Brad