Have you tried going online and using the Adobe Licensing website? The serial numbers are all listed there.
what is the address?
I don't know - our company bought TCS through an Adobe reseller & all of our serial numbers are recorded on licensing.adobe.com
thank you Peter and Jeff. Adobe support said it's a 24
character number. Does that sound right? Because none of the stickers that we have have 24 numbers.
Peter, and where would the number be located --on the disk or?
The number is six blocks of four.
As to where it is, that's what I am going to look at in the morning. I'm in the UK and it is mid-evening here.
To the best of my recollection it is stuck to the DVD case, it is certainly not on the disk.
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thank you for following this through, Peter. Unfortunately, either someone removed it from my CD case or it was never there. We are still trying to resolve this through Adobe.
Hi, sorry to butt in, but wanted to share some things I learned.
Peter and I have been working on this in parallel and I just received this helpful link from Adobe Technical Support. For folks who find this thread in the future, this link may help.
Find a serial number:
Here's another good one:
Activation, deactivation | Adobe products
I've been in the same spot you are :-)
Even though formal registration is not mandatory, it can be helpful down the road and this is one of those cases.
I know. It's a bother to go through the registration process especially when you're concerned that it might mean followup marketing emails, etc.
You can be opt out of those emails and still benefit from registering. This way, your Serial Number is kept accessible which makes it not only easier for you to find your SN, but for the technical support folks who want to help.
Another wrinkle is that sometimes a product is purchased by the author personally or it could be on their behalf by a company. Sometimes it is part of a volume license agreement which further complicates matters. So, if a serial number has been lost there must be some person (or company's name or 3rd party vendor's name ) that is tied to the purchase so that technical support can help you retrieve the number.
Hopefully, you can locate the name of the purchasing person or company whose name you can give to Adobe. In any event, let us know how it goes.
Adobe Certified RoboHelp and Captivate Instructor
my mistake. they are the same size and I misspoke.
Still working on a solution.
John and all who helped with the deactivation issue:
We resolved this by locating the person in our company who made a request to buy RH8 more than a year ago. She had kept the email chain of approvals and one of these persons was able to come up with a serial number. Lot of old fashioned retracing your steps!