Flash Player 10.2.153.1 The Following add-on was running when this problem occurred:

[smithlm]

Issue:

I have a user trying to watch a news reports from bloomberg.com/tv  When he clicks to play the video the following error message is displayed:

The Following add-on was running when this problem occurred:

Add-on Name: Flash10o.ocx

Company: Adobe Systems Incorporated

Description: Adobe Flash Player

When Clicking Continue IE closes.

Information:

·                                 Windows XP SP3 32bit

·                                 Internet Explorer 7 32bit

·                                 Adobe Flash 10.2.153.1

I have tried the following:

•   Uninstalled Adobe Flash Player: http://kb2.adobe.com/cps/141/tn_14157.html
• Rebooted Computer
• Reinstalled Adobe Flash Player: http://www.adobe.com/products/flashplayer/fp_distribution3.html
• Still experiencing error stated above

• Ran spyware and AV to verify no malicious software on computer - no issues found

•    Uninstalled IE7: http://support.microsoft.com/kb/927177
  • Installed Available Updates (Did NOT install ACTIVEX KILLBITS)

    KB2393802
    KB2467659
    KB982381
    KB975713
    KB951978
    KB931125
    KB981349
    KB971961

     

• Rebooted Computer after updates
• Bloomberg.com/tv worked in IE6 32bit
• Installed IE7 32bit
• Rebooted Computer
• Bloomberg.com/tv worked
• User logged in - received error message as stated above
• I logged in as admin and received error message again

Thank you in advance for your assistance.

[chris.campbell]

I'm sorry you guys are running into this crash.  Let's start by gathering some more info, including a crash log.  Here's what we'll need, please feel free to attach to a post or you can email me directly at ccampbel@adobe.com.

You can generate a crash log if Internet Explorer is crashing by following these instructions:

1. First open notepad or another text editor
2. Create a text file with one line: CrashLogEnable=1
3. Save the file as: c:\windows\system32\macromed\flash\mms.cfg
4. Generate a crash in the browser and record all URLs open at the time (windows or tabs)
5. Open up a command line prompt. Select Start > Run and type cmd in the dialog.
6. Type cd "Local Settings\Temp" at the command line prompt. Be sure that Local Settings is in quotation marks.
7. Type dir *.mdmp at the command line prompt. These are the log files that we would need

Additional information to be sent to support with crash logs:

1. Number of tabs open
2. URL
3. reproduction steps
4. .mdmp crash log files

Thanks,

Chris

[smithlm]

Thank you Chris for your response.

I have been able to follow your instructions:

You can generate a crash log if Internet Explorer is crashing by following these instructions:

1. First open notepad or another text editor
2. Create a text file with one line: CrashLogEnable=1
3. Save the file as: c:\windows\system32\macromed\flash\mms.cfg
4. Generate a crash in the browser and record all URLs open at the time (windows or tabs)
5. Open up a command line prompt. Select Start > Run and type cmd in the dialog.
6. Type cd "Local Settings\Temp" at the command line prompt. Be sure that Local Settings is in quotation marks.
7. Type dir *.mdmp at the command line prompt. These are the log files that we would need

I have sent the email directly to you with the dump file attached.

Also, here is the other information requested.

I have been able to replicate the error and had IE crash with one tab open to Bloomberg.com/tv

The steps to recreate the problem:

- Double Click IE

- Type the URL Bloomberg.com/tv

- Click on Play Icon

- Receive Error

- Press Continue

- IE Closes

I look forward to hearing from you.

[smithlm]

Hi Lee,

I took a look at the crash log you provided and it appears that this issue has been fixed and will be out with the next release of Flash Player (10.3).  It's actually fixed right now in our 10.3 beta 2 release.  If you decide to give the beta a try, please let me know how it works for you.

Thanks,

Chris

[smithlm]

Thank You Chris for getting back with me.

I was able to successfully download the suggested beta release, it installed successfully, and I was able to view the content from Bloomber.com/tv.  I have let the user know of the changes made and to let me know if he runs into any more issues.

I appreciate your assistance!