I am getting the same error. I've reinstalled it over and over again using different links and different browsers (I have a mac). I've even signed up for a new log in. I don't understand what the problem is but I'm seriously annoyed!
http://forums.adobe.com/people/boneliaI would like to inform you that This error is caused by one of, or some combination of, the following three system settings
1. incorrect clock time.
2. incorrect date.
3. incorrect time zone.
When you download an PDF or epub, the Adobe activation records timestamp information from the Adobe activation server. This information is stored inside the book. When you attempt to open the book, this information is compared to your current system information. If your system has an incorrect time/date/time zone, then the activation server disallows the request and you cannot read the book.
Solution ) Carefully check the machine's system time, date, and time zone they should be correct according to your location.
I hope this will help you.
Yes, I checked those 3 items and my system is correct (always was - didn't
have to change anything), but I am still having problems. I downloaded
Calibre but am not having much luck with it either. I end up downloading my
library book a second time and so far the second downloaded acsm file
converts to epub. I have NO idea why. Both times I choose "open with Adobe
Thank you for answering.
To troubleshoot further please delete following folder from your computer.
C:\Users\UserName\My Documents\My Digital Editions\Restore.
Now try to authorize Digital Editions
I'm having the same problem in Vista. My time settings are correct, I updated them just to be sure. I deleted the restore folder, and still I can't open any of the $40 worth of books I bought yesterday. I'm incredibly annoyed as Digital Editions are the only format these particular books are available in from the publisher. Please help.
Be annoyed at the situation, but don't take it out on ADE. Your time
settings may be correct, but it's possible that the server that downloaded
your ebooks was not. ADE is checking the two against each other. I'd
contact the ebook site you used and tell them of your problem also. They
may be able to check it out and arrange for another download.
Hope this helps!
Thank you, I have an email out to them as well. I'm just annoyed at not being
able to read the books I bought.