2 Replies Latest reply on Apr 13, 2011 4:03 AM by Tolomilla1

    Problems

    Tolomilla1

      I cannot open PDF files anymore, please HELP!

      I uninstalled Adobe Reader previous version and downloaded a new one, but when I try to open any PDF file, a message appears, saying :

      < An error occurred. Impossible to install the application because the installation file is damaged....>

      I use Firefox.

      What can I do???

      thank you for helping me soon

        • 1. Re: Problems
          VikramGaur Adobe Employee

          Hello,

           

          Which version of Adobe Reader is currently installed on your computer

           

          Also please specify your OS information (Windows name & version)

           

          Did you tried a different browser (IE or Chrome) and Did you tried to open PDF file on Adobe Reader directly ??

           

          If its possible attach a screenshot of the Error message

           

          Thanks

          Vikram

          • 2. Re: Problems
            Tolomilla1 Level 1

            Thank you, I already converted my file, so I don't need it anymore.

            Greetings

             

            Elvira

             

            >--Messaggio originale--

            >Da: forums@adobe.com

            >Data: 13/04/2011 12.32

            >A: "giovanna conte"<elviraco@libero.it>

            >Ogg: Problems

            >

            >Hello,

            >Which version of Adobe Reader is currently installed on your computer

            >Also please specify your OS information (Windows name & version)

            >Did you tried a different browser (IE or Chrome) and Did you tried to open

            PDF file on Adobe Reader directly ??

            >If its possible attach a screenshot of the Error message

            >Thanks

            >Vikram

            >