1 Reply Latest reply on Jun 19, 2011 5:37 PM by bshowalt

    Not communicating with ps.com

    OhioHick Level 1

      I also posted this on the photoshop.com forum.

       

      This started last night.  I am unable to access my images/albums from photoshop.com using photoshop express on my Andriod.  I recieve the following error:

       

      Error loading albums.

      An error occurred while communication with the Photoshop.com server.

       

      Any idea as to what the problem is?  I was able to connent to Photoshop.com via the internet on the phone, just not photoshop express.

       

      Thanks.

        • 1. Re: Not communicating with ps.com
          bshowalt

          Sorry to hear you are having trouble connecting to Photoshop.com via Photoshop Express.

           

          On occasion, the Photoshop.com server can get out of sync with Photoshop Express. If you're still having a problem here I would suggest the following:

          Launch Photoshop Express and go to Menu>More>Settings

          Log out of Photoshop.com

          Quit Photoshop Express

          Relaunch Photoshop Express and log back into Photoshop.com

           

          Hopefully following the steps above should resolve the issue. Please let us know.