1 Reply Latest reply on Feb 17, 2012 1:17 AM by copenhagenmail

    Reader X doesn't run fully, uses 25% CPU and hangs

    abdu Level 1

      Whenever I click on a pdf, the Reader starts but it's running fully. It draws the toolbars but not the body. The background is still whatever app is behind it. CPU is about 25% and the Reader is not responding. It hangs. Another pdf reader from another vendor works fine. I installed the latest version.


      Using Windows 7 64 bit with SP1.

        • 1. Re: Reader X doesn't run fully, uses 25% CPU and hangs
          copenhagenmail Level 1


          I have had issues with Adobe Reader X hanging (not responding) due to a conflict between an antivirus program and the Adobe Reader X Protected Mode/Protected Viewer sandbox features.


          Adobe has a recent(2012-01-09)KB article http://kb2.adobe.com/cps/860/cpsid_86063.html entitled "Protected Mode troubleshooting". There is a similar article (2011-09-12) http://kb2.adobe.com/cps/901/cpsid_90161.html entitled Protected View troubleshooting.

          khwajakhurram replied to my query suggesting unchecking the default Adobe Reader X Preferences >3D & Multimedia> "Enable hardware rendering for legacy video cards" setting and this solves the issues!


          What is surprising is that Adobe Reader X's 3D & Multimedia settings report that the alternative preferred renderer modes are either software or DirectX9 .....on a Vista machine with DirectX11.


          The video card on this machine is definitely not legacy but a recent quality Nvidia produced card. That is also the case on the other machines with the issue I have reported.


          I went a step further and I have found that performance is vastly improved by changing from the default preferred renderer mode of DirectX9 to the alternative Software setting. 


          http://kb2.adobe.com/cps/860/cpsid_86063.html mentions that "certain configurations of anti-virus software that have not yet white-listed AcroRd32.exe" are "Unsupported configurations for Reader running in Protected Mode". Therefore I have also excluded AcroRd32.exe from virus scanning.


          I am now able to use both Adobe Reader X's Protected Mode and Advanced Security without issue and performance is vastly improved. I am certain that your issues will also be improved.