2 Replies Latest reply on May 2, 2011 6:24 AM by Vadam930

    Printing Issues

    Vadam930

      Hi,

       

      I have just downloaded & installed Adobe Reader X (Version 10.0.1), and I've run into some issues.

       

      The main issue is that it is impossible to print any pdf files through Adobe Reader, no matter what settings I try, or what document I'm trying to print. As soon as I click "OK", Reader will crash.

       

      reader.png

       

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: AcroRd32.exe

        Application Version: 10.0.1.434

        Application Timestamp: 4d456f48

        Fault Module Name: AcroRd32.dll

        Fault Module Version: 10.0.1.434

        Fault Module Timestamp: 4d457cd0

        Exception Code: c0000005

        Exception Offset: 001af2ae

        OS Version: 6.1.7601.2.1.0.256.1

        Locale ID: 3081

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

       

      In Adobe Reader 9, I could print with no problems (and files didn't take 2 minutes to open).
      I did some troubleshooting and found that Adobe Reader X could print the same files on my secondary OS, Windows XP Pro (x86), whereas they could not on my primary OS, W7 Ultimate (x64).
      I tried it on another PC with Windows 7 Ultimate (x86), and it worked. Files still took forever to open, however.
      It is obvious that Adobe Reader X has some compatibility issues with 64bit, and maybe Windows 7 in general, as files opened instantaneously in XP on the same machine.
      If anybody has a fix or work-around for these issues, it would be greatly appreciated!
      Thanks,
      Matt