7 Replies Latest reply on Apr 21, 2011 9:37 AM by kevin em

    Folders and topics are inexplicably deleted from my RoboHelp 9 project

    kevin em


      A month ago, my company purchased the latest Adobe Technical Communication Suite and I started a new RoboHelp 9 project. To help keep track of my many topics, I created several folders and a few sub-folders in the HTML Files (Topics) folder within the Project Manager pod. The organization of these folders and topics mirrors my TOC. Once I nailed down the basic structure of my help system, I started using the TOC as my “hub” for working on the various topics – meaning that I open a particular topic by double-clicking it in the TOC.



      Then something went awry early this week.



      Sometimes when I open my project, the folders and sub-folders along with their many topics are missing from the Project Manager pod. The TOC also reflects these missing files with those dreaded red-X topic icons. And in Windows Explorer, no trace of the folders, sub-folders, and topics can be found



      On a couple of occasions, I opened my project and most – but not all – of the folders and their accompanying topics were deleted from the Project Manager pod. The only topics that consistently “survive” are the ones that aren’t nested within a folder or sub-folder in the Project Manager’s HTML Files (Topics) folder.




      I’ve been able to make some progress on my help system by periodically saving the entire project folder, and then using the latest backup as my starting point whenever this problem occurs. But ultimately I end up losing a fair amount of work.


      I rooted around this forum for help and insight. I saw several suggestions concerning a similar problem with RH 8 where the solution was to delete the .xpj and .cpd files and then open the .hhp file. Unfortunately, this fix didn’t work for me.



      I’m now working in a state of high anxiety, wondering whether my topic files will exist the next time I open my project. Any help with this problem would be greatly appreciated.