5 Replies Latest reply on Apr 11, 2011 6:07 AM by Steve Grisetti

Scene thumbnails incorrect

kjm33 Apr 10, 2011 4:51 AM

I am using Premiere Elements 9. I use the auto-analyzer to analyze my footage. It detects all of the scenes, and in the Media panel I am able to expand the source to see each individual scene which I can then add to the timeline if I wish. This is great stuff, but the trouble is that the thumbnail picture on each scene bears no resemblance to what is actually in the scene. The thumbnail is actually a frame from several scenes earlier. This is most annoying and I am wondering if there is any way of getting the thumbnails correct. Once I have dragged all thumbnails scenes to the timeline I can find the one I want by right clicking the scene in the timeline and selecting "Reveal in Media". However, the thumbnail should be correct in the first place. Another thing that seems wrong in the media panel are the mark in and mark out times.

1. Re: Scene thumbnails incorrect

Steve Grisetti Apr 10, 2011 6:03 AM (in response to kjm33)

You don't say what model of camcorder this video came from or which settings you selected when you set up your project. Or which operating system you're using or if you have the latest version of Quicktime from Apple.com.

But I'd still contact Adobe and make them aware of this very strange problem.
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2. Re: Scene thumbnails incorrect

kjm33 Apr 10, 2011 3:46 PM (in response to Steve Grisetti)

The camera was a Canon HV30. The project settings are HDV 1080i 25 frames per second (PAL). It didn't occur to me that the settings could have anything to do with it. I am running Windows 7 - Quicktime 7.6.9 (set to automatically check for updates). Is there any particular recommended way to contact Adobe?
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3. Re: Scene thumbnails incorrect

Steve Grisetti Apr 10, 2011 5:55 PM (in response to kjm33)

On Adobe's web site, under the Company tab, is a contact page.
http://www.adobe.com/aboutadobe/contact.html
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4. Re: Scene thumbnails incorrect

kjm33 Apr 11, 2011 6:03 AM (in response to kjm33)

I spent quite a while on the phone to Adobe support about this issue. It seems to be some sort of corruption with my user account to do with the Adobe files in the AppData\Roaming folder. Creating a new user account fixed the problem for one project and partly fixed it for another. Back in the original user account I am now re-running the auto-analyzer on the clips still showing the wrong scene thumbnails. If that does not work I will uninstall and re-install Premiere Elements. Anyway, it does NOT seem to be a bug in PE9 directly.
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5. Re: Scene thumbnails incorrect

Steve Grisetti Apr 11, 2011 6:07 AM (in response to kjm33)

Thanks for reporting back, Kjm!
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Scene thumbnails incorrect

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