1 Reply Latest reply on Apr 11, 2011 11:39 AM by Lilybiri

    Recording in Captivate crashes

    gail.lynch Level 1

      After recording in Captivate 4 the software crashes - the error is : Adobe Captivate has encountered a problem and needs to close. We are sorry for the inconvenienience. This happens wether it is one slide or many slides and for all my Adobe projects.

       

      Please help.

       

       

        • 1. Re: Recording in Captivate crashes
          Lilybiri MVP & Adobe Community Professional

          Hello,

           

          You could try to delete the Preferences file, that perhaps has become corrupt. This is a file with name Captivate_v40.dat that you will find in your profile under AppData\Adobe\Captivate. Where this file is situated depends on your OS. You can delete this file, with CP closed and a fresh one will be created on restarting Cp.

           

          This could help, but I cannot assure you it will.

           

          Lilybiri