Note: I originally posted this on 6/6 to this WebHelp forum,
but haven't received any responses. Today (6/12), I also posted it
to the General Discussion forum to get a wider audience. Thanks!
I use RoboHelp X5.0.2 (Build 801) to author WebHelp for a
client server application. There are 4 environments: Dev, QA, Beta
Training, and Production. The servers for Dev and QA use Windows
Server 2003 Enterprise Edition SP2, version 20070217.021455 , and
the WebHelp won't open from the application on those servers. The
servers for Beta Training and Production use Windows Server 2000,
and the WebHelp opens just fine from the application on those
servers. I access the application on Dev using Remote Desktop
Connection, and I access the application on Beta Training using
Citrix 3.x. I've always used Remote Desktop to access the
application on the Dev server, and I used to be able to open the
WebHelp just fine on Dev. That changed a couple of years ago, and I
think the change may have been due to the upgrade from Windows
Server 2000 to 2003.
Here's what happens now when I try to open WebHelp:
1. Using Remote Desktop Connection, access the application.
2. Double-click a company.
The menu titles in the menu bar become active (they were
dimmed; now they're black).
3. Do any of the following to open the Help:
- Click Help > Contents and Index
- Click Help > Help for Current Window
- Press F1 on keyboard.
- Click Help icon.
The window becomes inactive (blue title bar turns gray), the
Content Type field loses focus (blue background turns white), and
the menu titles in the menu bar become inactive again (black menu
titles turn gray). The Help doesn't open.
If you click any of the dimmed menu titles, all titles turn
black again and the menu drops down. You can click any menu item
and access the corresponding window, but if you try to access Help
again, the window's title bar turns from blue to gray and the Help
Are there any differences between Windows Server 2003 and
Windows Server 2000 that would allow WebHelp to open from the
servers using Windows Server 2000, but not from the servers using
Windows Server 2003? If so, what do I need to do so that the
WebHelp will open successfully?