Two years ago I bought a new PC consisting of:
System: Motherboard ASUS P5Q3
Intel[R] Core[TM2]Duo CPU
E8500 @ 3.16 GHz
Clockspeed 3.17 GHz
RAM 3.3 Gb (4 Gb installed)
Windows XP 32 Home Edition Version 2002 SP3
Graphics card (see text):
ATI Radeon HD5770/PCI-E.2.1
1 Gb GDDR5/128bit
(review at http://www.tweaktown.com/reviews/3506/gigabyte_radeon_hd_5770_silent_cell_1gb_video_card/i ndex.html)
After I have specified a projectname after having selected New Project during the startup of Premiere Elements 9 (PRE9)
a Windows message is popping up after about 10 seconds saying that within PRE9 there is a failure and PRE9 must quit.
It showed the following signature of failure:
Appname: Adobe premiere elements.exe App.ver: 18.104.22.168
And a failure report is generated with the choice to send it to Microsoft or not.
When I repeat the above mentioned procedure then I see every time the same Windows message within a second.
About one startup out of five to ten PRE9 startups is going wrong in this way. Seems a bit random to me.
If I rename atioglxx.dll into e.g. a_atioglxx.dll then no failure is generated!
It seems if PRE9 does not need this OPEN_GL file or it no longer recognize it as an OpenGL or it simply ignores it.
(atioglxx.dll is described in http://dll.paretologic.com/detail.php/atioglxx)
In the original configuration the PC was equipped with the graphic card ASUS EAH3650 PCI-E 2.0 with the Radeon HD3600 serie.
With this card, PRE9 reacted exactly the same way as described above.
That was the inducement to look for another graphic card.
After an advice (newer chipset, newer/other drivers) of a computercompany I have purchased this Gigabyte GV-RV577SL-1GD a two days ago.
This card needs a external supplyconnection (6-pin plug). The power supply is provided with such a cable and is connected to the card.
But it has not helped to avoid the crash of PRE9.
So it seems to be not the graphics card.
If I look on the AMD support site for the newest driver version for both cards,
Radeon HD3000 serie and the Radeon HD5000 serie, then I see that
the newest driver version is exactly the same for both cards.
I have installed this new version (Catalyst 11.3). It did not fix the issue.
The MoBo has also the newest driver.
I have done a try with a very small NVIDIA card. With this card there were no PRE9 crashes.
But a NVIDIA driver for this card has also not a atioglxx.dll from ATI.
I still prefer also for another reason to choose for this Gigabyte card. And I suppose that a AMD Radeon HDxxxx card also should work.
I am not involved in how a dll file is interacting with a graphic card or application.
So I can not say which component is causing the crash. Is it PRE9, is it the card, the driver
or a perhaps a timing problem anywhere?
The Adobe helpdesk was involved and has analysed e.g. the Windows DXDIAG and MSinfo32 but could not help me further.
Thank you in advance for your suggestions.