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1. Re: Adobe Support is Aweful: Illustrator Update Issue
Mylenium Apr 14, 2011 12:22 AM (in response to Dan_Clements)Did you run the CS5 Clean Script at any point? Your updates simply went wrong and now some installer components are locked... Nothing you couldn't fix by running the script and installing from scratch.
Mylenium
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2. Re: Adobe Support is Aweful: Illustrator Update Issue
Dan_Clements Apr 14, 2011 6:50 PM (in response to Mylenium)The problem with this approach is I lose a couple of days uninstalling, running clean script, reinstalling, up-dating, and reinstalling plug-ins. The rest of the suite works fine, and I can execute Illustrator: just not install the latest up-date.
Dan Clements
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3. Re: Adobe Support is Aweful: Illustrator Update Issue
Dan_Clements Apr 18, 2011 4:41 PM (in response to Dan_Clements)Microsoft was very helpful in resolving this issue. There is also an error in Adobe's Cleaner Tool: Microsoft's Installer CleanUp Utility is no longer recommended for anything other than Office, as it may corrupt Windows 7 files, and is not available from Microsoft.
Situation
Apparently the attempted install of Illustrator patch 15.0.2 corrupted some Illustrator, as well as Windows 7 files.
Solution
The solution was to run a Windows 7 [in my case Professional] "in-place up-grade." This essentially reinstalls Windows while retaining all install and other information. Worked flawlessly.
Second step was to run generall follow Adobe CS 5 Cleaner Tool instructions. Illustrator would not totally uninstall, but the error log indicated that the problem was deleting some empty directories. It appears they were write protected [a change an Adobe Tec had me make], so I manually deleted them. Please see note above about Microsoft's Installer Clean-Up Utility: it is no longer available from Microsoft.
On reinstall there were a number of error messages, which did not appear too important. I ran install a second time, then applied up-dates for the next few hours.
All up-dates were successfully downloaded and installed, and the past two days the suite seems to be working fine.
Wrap-Up
Thank you Microsoft and Milenium. Continued thumbs down for Adobe support.


