2 Replies Latest reply on Apr 16, 2012 8:51 AM by iT-novative

    Reader X tries to save instead of Print

    Ferrety Level 1

      I'm helping a user of mine that is having issues getting his Reader X to print. When he clicks to print, the print dialog box comes up, but when he clicks Print to finalize, it brings up a Save As window. It wants to save as a .PS file. We've tried printing to multiple printers in the office, Xerox's and HP's of different models, but it never works. Each printer is set up on a TCP/IP port. Some of the printers have PS drivers and some have PCL, but either way, Reader X tries to save after hitting print as a .PS file.

       

      He also uses Adobe Pro 10, but when he's been printing PDFs sent to him, he's been using the Reader to open and print with.

       

      As a test, we tried selecting the Microsoft XPS document printer, and the only difference is that it tries to save the file as a .PRN file instead of .PS.

       

      OS: Windows XP SP3

      IE: 7

      Reader: 10

      Pro: 10

       

      Any suggestions?