2 Replies Latest reply: Apr 14, 2011 4:07 PM by Bill Hunt RSS

    Unsupported format or damaged file with .psd import

    R-Cole Community Member

      I have several PSD files I am importing into Premiere Pro CS4 and with one I am receiving this error message, "Unsupported format or damaged file."

       

      The file opens in Photoshop, After Effects and Illustrator but not in Premiere. I tried it using the import command as well as dragging and dropping but I get the error both ways. I even tried resaving it in photoshop as a PSD file under a different name but still no luck. Other PSD files that were created the same way and from similar source materials are importing fine. The file was from originally an EPS file and was exported from Illustrator as a PSD.

       

      Any ideas what is going on?


      Thanks for any input.

      Cole

        • 1. Re: Unsupported format or damaged file with .psd import
          R-Cole Community Member

          As usual I do my best thinking after submitting a post. I retraced my footsteps and what I think happened was I left the color settings as CMYK instead of RGB on that one file. When I did it just now as RGB it imported fine. When I just tried it using the CMYK setting I get the same error.


          Sorry for the premature post.

          • 2. Re: Unsupported format or damaged file with .psd import
            Bill Hunt CommunityMVP

            Glad that you found that.

             

            For Video, the PSD's need to be RGB, and not CMYK or Intexed Color. They need to be 8-bit. Paths can cause issues, though not always, and the same for Smart Objects (some work fine, and others muck things up???). Often, tiny pixel counts in a Layer (think something very small, like a logo, in a much larger Image), can cause issues.

             

            Good luck,

             

            Hunt