11 Replies Latest reply on Apr 17, 2011 5:38 PM by the_wine_snob

    crash for stop motion files

    ks0710

      Hi gang.

      Major issue.

      I have stop motion .prel file that is 64 mb in size in \user\adobe\ auto save. IT will not load. It gets past 100% for lad, hangs for 30 secs then pops a crash message after about a minute.

      Crash details:

      Problem Event Name: APPCRASH

        Application Name: Adobe Premiere Elements.exe

        Application Version: 9.0.0.0

        Application Timestamp: 4d01cdbb

        Fault Module Name: dvaui.dll

        Fault Module Version: 8.0.0.0

        Fault Module Timestamp: 4c86c507

        Exception Code: c0000005

        Exception Offset: 00194af9

        OS Version: 6.1.7601.2.1.0.256.1

        Locale ID: 1033

        Additional Information 1: 0a9e

        Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

        Additional Information 3: 0a9e

        Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

       

      I just upped my VM ot 12gb (I have 8gb mem.

      When I create a new project I give it a name, it then does regular saves automatically. With a stop motion project I noticed that does not seem to happen and if I do save as, it automatically erases the previous file or at least 0's out the file to 0kb.

      how can I rescue this file. its a 4 minutes of non repeatable stop motion.......ugh

       

      In the future what is the max number of pics per second I should be taking? I had it set to .25 of a second -4 per second

      I am not a seasoned premiere user please use simple terms! It took me a week how to work out using opacity....

        • 1. Re: crash for stop motion files
          the_wine_snob Level 9

          Do you have AutoSave set up and ON? Look in Edit>Preferences.

           

          As for Saving, there are basically 3 ways to do it manually, plus AutoSave. This ARTICLE will give you background, and tips.

           

          If you have AutoSave ON, then in your Project folder structure, you should have an AutoSave sub-folder with five (the default) PREL files in it. Note: AutoSave is FIFO, so that # 5 might be older, than say # 3. Check the Date/Time info with Details in Windows Explorer.

           

          I would check out those AutoSave files, and see what you have.

           

          As for the Project, can you give the full details, plus what you did to create the Stop Motion?

           

          Good luck,

           

          Hunt

          1 person found this helpful
          • 2. Re: crash for stop motion files
            John T Smith Adobe Community Professional & MVP

            >Application Version: 9.0.0.0

             

            I think the current version is 9.01 so you might check for updates

            • 3. Re: crash for stop motion files
              ks0710 Level 1

              username\adobepremiere elementss auto save is the folder yes?

              If so then yes that is the file I am trying to reload.

              Thats the one that crashes.

              OR

              username \auto save \stop motion\project name ? That folder pops an error - location unavailable!?

               

              I tried xml wrench it said the file wasOK in the autosave location but could not open any files in project location.

              next?

               

              Thanks so far!

               

              P.S I read this thread also.

              http://forums.adobe.com/thread/779553

               

              follow up...well. I think that the folder is empty, if I try to compress/copy etc it pops an error saying folder is empty. Thats not a good sign.

              • 4. Re: crash for stop motion files
                Steve Grisetti Adobe Community Professional

                What do you mean by "stop motion files"?

                 

                Is your video project made up of photos? If so, have you ensured that each photo is no larger than 1000x750 pixels, per the FAQs to the right of this forum?

                • 5. Re: crash for stop motion files
                  ks0710 Level 1

                  theya re at the resoltion of my web cam...1280x720

                  Ahh so I should have'known' to come to the faq section before using my software and just happen to check that there was OF COURSE a MAX resolution....For crying out loud what a peice of crap software.

                  • 6. Re: crash for stop motion files
                    Steve Grisetti Adobe Community Professional

                    You're welcome.

                    • 7. Re: crash for stop motion files
                      ks0710 Level 1

                      thanks. I'm just pissed at losing my work. I assume there is no way to recover? Why doe sthe software allow pics of that res or size to be taken and viewed and edited in the program...ahh f$$%^ it I'll right it off to experience and try some other product.

                      • 8. Re: crash for stop motion files
                        Steve Grisetti Adobe Community Professional

                        If your photos are 1280x720, they are not large enough to be the problem. There is something else at work you need to deal with.

                        • 9. Re: crash for stop motion files
                          ks0710 Level 1

                          is there some way to log a supprt email and get some help by sending a log file or a sub set of the prel file...?

                          • 10. Re: crash for stop motion files
                            John T Smith Adobe Community Professional & MVP

                            >log a supprt email

                             

                            This is not Adobe support... this PLACE is provided by Adobe, for users to help other users

                             

                            So... to help other users help you... read and answer

                             

                            More information needed for someone to help http://forums.adobe.com/thread/416679
                            .
                            Some specific information that is needed...
                            .
                            Brand/Model Computer (or Brand/Model Motherboard if self-built)
                            .
                            How much system memory you have installed, such as 2Gig or ???
                            .
                            Operating System version, such as Win7 64bit Pro... or whatevevr
                            -including your security settings, such as are YOU the Administrator
                            -and have you tried to RIGHT click the program Icon and then select
                            -the Run as Administrator option (for Windows, not sure about Mac)
                            .
                            Your Firewall settings and brand of anti-virus are you running
                            .
                            Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
                            -or the brand/model graphics chip if on the motherboard
                            -and the exact driver version for the above graphics card/chip
                            -and how much video memory you have on your graphics card
                            .
                            Brand/Model sound card, or sound "chip" name on Motherboard
                            -and the exact driver version for the above sound card/chip
                            .
                            Size(s) and configuration of your hard drive(s)... example below
                            -and how much FREE space is available on each drive (in Windows
                            -you RIGHT click the drive letter while using Windows Explorer
                            -and then select the Properties option to see used/free space)
                            .
                            Windows Indexing is BAD http://forums.adobe.com/thread/676303
                            .
                            While in Properties, be sure you have drive indexing set OFF
                            -for the drive, and for all directories, to improve performance
                            .
                            Some/Much of the above are available by going to the Windows
                            Control Panel and then the Hardware option (Win7 option name)
                            OR Control Panel--System--Hardware Tab--Device Manager for WinXP
                            .
                            Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
                            .
                            And, finally, the EXACT type and size of file that is causing you problems
                            -for pictures, that includes the camera used and the pixel dimensions
                            .
                            Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
                            What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
                            What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
                            .
                            For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
                            For Mac http://mediainfo.massanti.com/
                            .
                            Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
                            Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
                            Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
                            .
                            Also, For Windows (not sure about Mac) This is aimed at Premiere Pro, but may help for Premiere Elements
                            .
                            Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
                            .
                            If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link

                            • 11. Re: crash for stop motion files
                              the_wine_snob Level 9

                              I would contact Adobe Technical Support, and get a case started.

                               

                              Next, I would "hide" your stills from PrE. Rename their folder, or Move them to another folder, or drive. Keep a note on what you have done with the full Path.

                               

                              Then, Open that Project. If there is nothing wrong with the PREL's header info (that can be checked out with XML Wrench), then the Project should load most of the way. However, PrE will now ask, "Where is file _____ . AVI?" That is what we want. Now, locate the file being asked for. That is where your notes on the new Path will come in. When that first file is located, PrE should continue to load, and find all other linked files in that folder. If you have multiple sub-folders, you will need to do the same thing for each sub-folder, until all are located. Does the Project load and Open? Test it. Do a Save_As and NOT a Save, as you do not want to overwrite that PREL, in case something is wrong with the Project. Before doing this, I would make a Copy of your PREL, and locate that safely away. You may need to come back to it.

                               

                              If, with the Moved/Renamed Assets, the Project hangs, do the following:

                               

                              • Canel out of the Project. Do NOT do a Save.
                              • Now, Move half of the Assets to another folder. Make note of its Path.
                              • Open that Project again, and locate the first Asset, when asked for it. Note: depending on the order of the files, the first file might be in the group Moved. Offline ONLY it, and any other files not found. Let that 1/2 of the Assets load. If it completes fine, then test. ONLY do a Save_As for backup. If it has loaded, and tests OK, add back 1/2 of the Moved Assets, go to that original PREL, and Open it again, repeating, as is necessary. If all is OK, then add back 1/2 of the remainging files. Repeat, until you get to either some Assets, that stop the Opening of the Project, or you get down to only one file left.

                               

                              This can be a bit tedious, but you might get lucky, and hit the bad Asset early on. Be patient, and keep notes of exactly which files you have been able to load properly. If you do Offline (do not do Offline All) some files, do NOT Save that test Project, as you will overwrite you PREL, and have to go to the backup.

                               

                              Good luck,

                               

                              Hunt