7 Replies Latest reply on Apr 23, 2011 9:25 AM by loueylewis76

    Two passwords

    wwrj2k11

      I have mistakenly used two user id's and passwords, one on my reader and one when I signed into digital editions. Now I can't download from my library.  I removed digital editions and reloaded thinking I could enter the right password.  It opened up as authorized with the old password.  How can I change my user name and password on digital editions? M.

        • 1. Re: Two passwords
          Frustrated in AZ Level 4

          What happens under the cover is that ADE will look at your ereader and see

          if it is activated by the home site of the ereader ( for example, SONY

          ereaders are activated by the SONY Reader Store; Nooks are activated by B&N

          and so on).  To activate the ereader, you can use the user ID and password

          you set up with the home site.  Once the ereader is activated, ADE will

          download its kernel on the ereader and recognize it.

           

          If you're not matching passwords, you can delete ADE entirely, but if you

          do, MAKE SURE YOU EMPTY THE TRASH.  ADE will check to see if there are any

          files from a previous installation and will reactivate them from the Trash.

          If you have any downloaded books in .pdf or epub format, you can move them

          to another temporary file location.

           

          If you'd rather, you can contact Adobe help and have them reset your User ID

          and password.  Then, when you download and install ADE (after you empty the

          trash), you should be back in sync.  'should be' is the operative part of

          that sentence....

           

          Hope this helps!

          ==============

          • 2. Re: Two passwords
            wwrj2k11 Level 1

            Thanks but no luck, it still found the old id.  I have contacted Adobe online.

            • 3. Re: Two passwords
              rizwan.54 Level 1

              Hi,

               

              In order to fix this please try following steps.

               

              1) Open Adobe Digital Editions.
              2) Press Ctrl+Shift+D key of your Keyboard and deauthorize Digital Editions.
              3) Click Start>>Run
                  Type "regedit" in the box and hit enter.
                  Locate the following key HKEY_CURRENT_USER>Software>Adobe>Adept

                  Right click on Adept and select Delete.
              6) Now open Adobe Digital Editions

              7) When asked to authorize computer then please enter correct ID.

               

              I hope this will help you.!!!!

               

              Regards

              Rizwan

              • 4. Re: Two passwords
                loueylewis76

                I read this thread because I am having the exact same problem. I did everything you said and my ADE recognized and even authorized my Nook. It even allowed me to copy my ebook over to my Nook. But when I went to open my book it said "user not activated." What does this mean if my Nook and my ADE were both authorized with the same user ID?

                 

                Thanks for your help!!

                • 5. Re: Two passwords
                  rizwan.54 Level 1

                  Hi,

                   

                  In order to fix user not activated error you may follow steps as given below.

                   

                  Solution 1)    1) Open Digital Editions.
                                      2) Connect the Reader and open it.
                                      3) Press the keys Ctrl + Shift + E  on your keyboard.
                                      4) Now unplug the Reader and replug it.
                                      5) There you will find a new drive created similar to C or D drive under "My computer".
                                      6) Open the Readers Drive and you will find one folder with name adobe.digital.editions.
                                      7) Delete this folder and plug off and re plug in the Reader.
                                      8) Authorize Reader from the same Adobe ID which you used to Authorize Adobe Digital Editions.

                   

                  Solution 2) Modify the manifest.xml file located in C:\Usres\Username\My Documents\My Digital Editions:

                   

                  1) Quit Digital Editions

                  2) Make a backup copy of the manifest.xml (call it something like manifest.good)

                  3) Open manifest.xml in notepad

                  4) It will appears as one big long line of xml, and you are looking for a tag called  start at the begginning of this

                      and select until you the end of the tag that looks called </de:deviceID>

                  5) If you have attached more than one Reader there may be multiple of these.  Delete all of them to make sure.

                  6) Save the file (manifest.xml) and quit out of notepad

                  7) Ensure you have the Reader plugged in

                  8) Launch Digital Editions

                  9) The Device Setup Assitant should come up.

                    a) Do NOT click on the "Don't ask again for this device" checkbox.

                    b) Do click on the "Authorize Device" button.

                   

                  I hope this will help you!!!

                   

                  Regards

                  Rizwan

                  • 6. Re: Two passwords
                    Frustrated in AZ Level 4

                    The ADE-Nook transfer has worked, so your problem is most likely not with

                    that portion of the process.  I'd suggest that you contact B&N and tell them

                    the same thing as you say in this message, and see if they can figure out

                    why the Nook message is occurring.  I'm not sure that any information you

                    get from us is going to help.  Sorry!

                     

                    =======================

                    • 7. Re: Two passwords
                      loueylewis76 Level 1

                      Thank you for taking the time to try and help me. Unfortunately it didn't help. I contacted B&N and they sent me this as a response. And it helped! So please feel free to share this as a troubleshooting option.

                       

                      Tina

                       

                       

                      1. Connect Nook to computer
                      2. Go to "my computer" and open Nook drive
                      3. Delete the folders ".adobe-digital-editions" and "Digital Editions"
                      4. Go back to "my computer"
                      5. Right click on Nook drive
                      6. Click "eject" and disconnect Nook from computer
                      7. Reconnect Nook to computer
                      8. Open ADE
                      9. Follow on screen instructions to authorize Nook
                      10. If Nook was authorized properly, you will see a Nook icon on the left under "Bookshelves" list
                      11. Drag and drop ebook to Nook device