Hello - I recently upgraded to RoboHelp 9 from 7. And now I'm having trouble with getting my webhelp to work. I have several hosted websites where the help has worked in the past but it is now failing after the upgrade.
I've narrowed it down to failing only on websites with 'FL-PCB' in the website name - http:// webserver/FL-PBC-UAT-05/login.aspx. It's redirecting the help links when I click the help link from the website. It's also redirecting when you type the full path to the help file in internet explorer, like http:// webserver/FL-PBC-UAT-05/ help/ help topic.htm. It redirects to http: // webserver/FL-P.
The webhelp system displays when you click a help link from the website but topics do not display (get a 404 error). If you look at the properties for the missing help file the address is just - http: // webserver/FL-P. Instead of http:// webserver/FL-PBC-UAT-05/ help/ help topic.htm. The help htm files are located in the correct folder on the webserver.
I've never seen this before. This did not happen with RoboHelp 7. And it doesn't happen with other links with hyphens in the name. Just the ones that have 'FL-PBC'. For example, our http:// webserver/FL-PalmBeach-UAT-05 /login.aspx link works just fine (with the same exact help system)...
Has anyone seen this before and been able to fix it? Any ideas on what to try??
I haven't seen anyone report anything even remotely like that.
Two differences between 7 and 9.
9 outputs XHTML and is therefore stricter about some things. You could try using the Convert to HTML option in Tools > Options.
Also it is UTF-8 encoded. Maybe that has some bearing. A bit out of my territory but it may help your IT guys.
See www.grainge.org for RoboHelp and Authoring tips