My department would like to find out if our technical docs are helpful and we have been debating different approaches.
Our docs are written, some in Word and some in FrameMaker. They are mostly published in pdf format and a few are published as online help. They are distributed via various SharePoint pages, network shares, our knowledge base, email, and embedded in software. Some docs are used by company employees, some by end users, and some by both.
Has anyone else found a solution to this? We'd appreciate some suggestions.