2 Replies Latest reply: Apr 28, 2011 12:05 PM by Wkugelman RSS

    Installing TCS3 Errors

    Wkugelman Community Member

      I'm installing the TCS3 Upgrade and am getting errors when trying to install Acrobat X. The install stops with an Exit Code 6 error stating we don't have the 64 bit versions installed, then the Acrobat Payload failure. Any suggestions as to how we can get past this?

       

      Thanks,

      Will

       

       

      Exit Code: 6


      -------------------------------------- Summary --------------------------------------


      - 0 fatal error(s), 4 error(s), 7 warning(s)


      WARNING: The payload: Adobe Photoshop CS5 Core  {7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E} requires a UI parent with following specification:

      Family: Photoshop

      ProductName: Adobe Photoshop CS5 Core_x64

      This parent relationship is not satisfied, because this payload is not present in this session.


      WARNING: The payload with AdobeCode:  {8E355243-1A34-4EE8-A743-C166E68CF5C0} has recommended dependency on:


      WARNING:  Family: Adobe Web Suite CS5


      WARNING:  ProductName: Adobe Media Encoder CS5 X64


      WARNING:  MinVersion: 0.0.0.0


      WARNING:  This dependency is not satisfied, because this payload is x64 and is not supported on this machine.


      WARNING:  Removing this payload from the dependency list.


      ERROR: Error 2753.The File 'trialencoder.dll.70DBED24_B579_40CB_AB0B_F1221A3E9EC5' is not marked for installation.


      ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

      MSI Error message: Error 2753.The File 'trialencoder.dll.70DBED24_B579_40CB_AB0B_F1221A3E9EC5' is not marked for installation.


      ERROR: The following payload errors were found during install:


      ERROR:  - Acrobat Professional: Install failed


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