2 Replies Latest reply on Apr 26, 2011 9:53 AM by quickmaker

    userID trouble ...

    quickmaker

      I loose access to my account in Kuler yesterday after changing AdobeID.
      On entering Kuler login me into wrong account ...
      I try to write  (kuler-feedback@adobe.com) but service declined my mails and silence ...

      Help please.

        • 1. Re: userID trouble ...
          AllDayDev Adobe Employee

          Hello quickmaker. Welcome to the Adobe user-to-user forums!

           

           

          I took a look at your account on Kuler, and indeed a duplicate ID had been created after you changed your e-mail address.

           

          I have now reconciled your account to the new e-mail address you specified in your case (#205743142). Your account name and e-mail address should now be showing as expected in the system.

           

           

          If you have any further issues with this, please feel free to reply to this forum thread.

           

           

           

          Kind regards,

           

           

           

          - Carey B.

          1 person found this helpful
          • 2. Re: userID trouble ...
            quickmaker Level 1

            Good day ...
            okay I see that my account was merged and themes is in one case now.

             

            From now I have new trouble - I can't login to Kuler API for viewing or editing my Kuler API keys ...

             

            Thank you for support, I hope that it help you also.

             

            UPDATE:
            Ok, trouble solved!!!

            Sorry