I have the same problem and Adobe does not have an answer and Nook says call Adobe as it is there problem.
Meanwhile I have purchased 2 books from Fictionwise and can't download on either my PC or my Nook.
What a waste of money.
Let's go back to the first message in this series of postings. I think that
there's a series of problems that looks to 'ithinkdreisjunk' as if it's bad
If you check out a book from the library, ADE - and other ebook management
software - download it with a tag that contains information about the
source, the time and date of the download, and an expiration time and date
for the ebook. If you return the ebook early, ADE may - or may not - get an
updated response from the library that clears ths tag's information. That's
what seems to have happened here. The library has to do this, so it's not
ADE's 'problem'. You can clear the tags manually, as you said, but you
should be all over the library about THEIR faulty software. I'd bet money
that the same thing would have happened if you were using different ebook
management software because all of them use a similar protocol for
processing library books because they ALL have to interface with the library
There's a trick to ebooks and SONY ereaders (I have two of them). When you
set them up, you have a chance to specify who will handle .epub and .ascm
files. The default is the SONY Reader Store, NOT ADE. That can cause a
problem right off the bat. It's similar to the way Amazon links its Kindle
ereader tightly to Amazon's ebookstore.
If you buy an .epub version of a book from Google, you'll see that Google is
set up to use ADE for the transfer. However, if you're trying to download
it to your SONY ereader, and it's set to accept those ebooks from SONY, you
will run into a user ID problem, and that may be why you are getting a
"...licensed to another user" message in ADE. I can't say that definitely,
because I'm a user, just like you.
Getting the ereader set up properly seems to be the key to having a much
easier time. Here's a response to another person's problem that might be
useful to both of you. Although it is specific to the Nook, you can do the
same thing with other ereaders. Trust me on this - I know....
1. Connect Nook to computer
2. Go to "my computer" and open Nook drive
3. Delete the folders ".adobe-digital-editions" and "Digital Editions"
4. Go back to "my computer"
5. Right click on Nook drive
6. Click "eject" and disconnect Nook from computer
7. Reconnect Nook to computer
8. Open ADE
9. Follow on screen instructions to authorize Nook
10. If Nook was authorized properly, you will see a Nook icon on the left
under "Bookshelves" list
11. Drag and drop ebook to Nook device
I hope this helps!
In my opinion, I encountered a series of problems that not only look like they were caused by bad ADE software, they were caused by bad ADE software.
I did complain to my library about not being able to check out a book that had been turned in. They pointed the finger at the provider of their library checkout software, which I had described in my post as crudware, (and I think they also mentioned problems with ADE). But even when my library wasn't involved, Adobe's Digital Editions didn't work right, unless you call "working right" keeping me from reading on my ereader a purchased copy of an ebook.
After hours of digging, I found the apparent source of the problem: my password and/or account were different at Adobe and at Sony. How could "good" ADE software impose such an obscure requirement?
Adobe digital rights management software is supposed to work with numerous vendors and hardware platforms, no? Requiring the passwords or the accounts be the same at Adobe and at Sony is not good software design, (especially if it's a hidden or undocumented requirement), because it requires users to know the internals of software assumptions. If that's good software design, then it's good car design to require one to wear a matching shirt and pants before allowing one to start one's car. Refrigerator won't work? It's because you forgot to put in matching ice cube trays. Washing machine not running? It's because you put a pair of mismatched socks in it! If Adobe requires the Sony (or Barnes & Noble) account/password to match its account/password, it should not allow one to establish an account when that is not the case, or it should report that "error" clearly.
Bad software requires users to perform "tricks" to get the software to perform its functions correctly. Tricks are for magicians, not product users. Engineers should think of the "tricks" they can perform--i.e., in the design phase--to make a hardware/software experience pleasant and seamless. For example, to buy a book in a bookstore, I
(1) walk up to the cash register and pay for the book with cash or credit card, which authorizes me to read (and/or sell my copy of) the book.
In my opinion, unless and until Adobe Digital Editions can make the process of ebook buying/authorizing that pleasant and seamless, it has failed its task. As evidence of the bad ADE software about which I complained, I point to the pages of complaints in this forum, from apparently marooned ebook owners.
How did I ultimately "solve" the problem that didn't allow me to read the book I had purchased? After spending hours fussing with Adobe's software, attempting to decipher its error messages, attempting to locate its documentation, (why no help pulldown, as in every other piece of Mac OSX software?), and then posting here, I gave up dealing with Adobe. Not wanting to hassle with the small claims court suit I mentioned in my initial forum post, I contacted Google to have them rescind my purchase, which they did promptly, through a convenient link. (How I love software that works right!) I then contacted Sony, which spent another hour or so with me to diagnose and correct the problem, having me change my account information for Adobe and Sony, even though it certainly looked like it was Adobe digital rights management software that wouldn't let me authorize the book to my ereader. (Thank you Sony!)
After about 7 hours of dealing with this problem, spread over several days, I bought the book again. In that time, I could have flown across country, bought the book, and read the book on the return flight. Software that makes tasks harder to perform is not "good" software.
I am not trying to refute your experiences or your conclusions. The digital
book marketplace is young and still evolving - witness the several sets of
software that exist to do the job, and the number of platforms that handle
variants of electronic book software formats. I think I can add some
clarification, however, as to what is happening, and maybe that will be
useful in your and similar situations. That's all.
Let's talk about lpublic ibrary software.... I'd rather not, but that's the
start of the process. As you found out, there are still bugs in it that
cause problems downstream. I may have been very fortunate, because I've
checked out ebooks from libraries that use two different systems and had no
problems either with my SONY ereaders, or my other ones. Fingers crossed -
because if I go to another library, I fear I'll run into these issues. That
makes borrowing easier - just stay put and order inter-library loans when
ADE does not require that your user ID and password on SONY's site to be the
same as yours on Adobe. It does require that your SONY device is activated
by SONY's website so that the device is seen as "registered" by Adobe (my
word - not ADE's). So, I'm not sure what you ran into. The point is that
there's a check by ADE to make sure your device has been registered and
activated by the 'mother ship' to which it's allied. What I think SONY did
was to determine that there was an error in the transfer of information from
the SONY Reader Store to your ebook reader, and fixed it....
Thank you for your comments, Frustrated in AZ. (Do you work for Adobe?)
From what I understood from Sony, ADE requires the email addresses on both the ADE & Sony accounts to be the same. Consequently, I suggest is that if a user can't read a purchased ebook, he/she should make sure the underlying email accounts are the same for Adobe & the provider, be it Sony, Barnes & Noble, or Google.
I pin the problems I had on Adobe, based on how I saw their software behave--cryptic error messages, no error messages, unreadable checked out or purchased files, un-removed files that were supposed to have been removed, no Help pulldown, etc. I thank Sony for fixing the problem that certainly appeared to me to issue from Adobe. FrustratedInAz: If Adobe claims to work with the library software, and the library software does not clear tags correctly (which didn't seem to be the problem), then ADE should report an error message to that effect. That's basic software design 101.
I know what I'll do if I encounter this problem again, and I think it's Adobe's fault, and I feel that I don't get a satisfactory response in a minimum of time: I'll take Adobe to small claims court, to attempt to have the problem resolved there.
In the meantime, I'll also write my federal representatives & senators, suggesting they amend the copyright act to give purchasers (or licensees) of digital media the same rights as purchasers of physical media: un-disclaimable warranties, the first-sale right to dispose of the property, etc. There is no substantial difference between digital media and physical media, except that purchasers of digital media are too-often forced to buy licenses that limit their rights and remedies in the event of software bugs. Water to drink must be pure enough to drink. Software to use should be fit for use.
What I think would solve many of the problems I've seen here is for the publishing industry (or maybe the ebook-reading public) to create a behavioral standard that digital rights management software must meet, one that makes ebook buying and authorizing as simple as buying a physical book. Then, a number of companies can supply standard-compliant software, removing Adobe's (or other companies's) locks on the market and the disincentives to quality that can go with market dominance.
Oh, and if Adobe really wants to make first-rate digital rights management software, I'd suggest it set up an 800 number to take calls of frustrated users. There's nothing like a database of bug reports to push software developers into writing better code.