9 Replies Latest reply on May 3, 2011 8:12 AM by RoboColum(n)

    RH 9 Search Ignores Some Words in Topic Title

    Eva-KCI Level 1

      RoboHelp 9.0.0.228/Server 9

      WebHelp Pro

       

      RH 9 Server reports indicates that end-users are not finding topics using keywords "kaiser" and "backorder."  There are topics that contain these words and the words are actually included in each of  the topic titles.

       

      I checked the following:

      • Project settings.  These words are not on stop list nor the ignore list.
      • Topic properties.  The "exclude from search" box is not checked.

       

      FYI - project was upgraded from RH x5 to RH 9.

       

      Any suggestions on resolving this issue?

       

      Thank you,


      Eva