24 Replies Latest reply on May 14, 2011 9:19 AM by Todd_Kopriva

    CS5.5 upgrade or fresh install?

    digitlman Level 1

      Does anyone know if CS5.5 will be a upgrade version we can install over 5, or will it need to be a fresh install?

       

      thanks

        • 1. Re: CS5.5 upgrade or fresh install?
          Ann Bens Adobe Community Professional & MVP

          CS5.5 is a standalone version, so it will not overwrite CS5.

          However if you bought it as an upgrade you do need two serial numbers.

          • 2. Re: CS5.5 upgrade or fresh install?
            digitlman Level 1

            Thanks, we have a bazillion corporate licenses for Master collection so we dont need numbers. But i would assume we should format our systems and install a fresh 5.5 to have clean systems with all our editing machines.

            • 3. Re: CS5.5 upgrade or fresh install?
              the_wine_snob Level 9

              If CS5 was working perfectly, I would be tempted to keep it around, until I had become familiar with any changes in CS5.5, and also had taken it for an extended "shakedown cruise."

               

              Most Adobe programs are good in this respect, in that they usually allow previous versions to happily co-exist.

               

              Now, in your case, you might only want to keep one CS5 + CS5.5 system, just in case.

               

              Good luck,

               

              Hunt

              • 4. Re: CS5.5 upgrade or fresh install?
                John T Smith Adobe Community Professional & MVP

                >corporate licenses for Master collection so we dont need numbers

                 

                I will GUESS that your old CS5 numbers will not work to install/activate CS5.5

                 

                But... you will find out when you go to install CS5.5

                • 5. Re: CS5.5 upgrade or fresh install?
                  Ann Bens Adobe Community Professional & MVP

                  digitlman wrote:

                   

                  Thanks, we have a bazillion corporate licenses for Master collection so we dont need numbers. But i would assume we should format our systems and install a fresh 5.5 to have clean systems with all our editing machines.

                  Sounds like a good idea.

                  Just in case, keep a copy of ongoing projects in CS5 format.

                  • 6. Re: CS5.5 upgrade or fresh install?
                    Todd_Kopriva Level 8

                    I have had no problems running CS5.5 and CS5 versions on the same computers.

                    • 7. Re: CS5.5 upgrade or fresh install?
                      E Baldwin Level 1

                      Todd how did you do it?

                       

                      I have CS5 Production Premium installed (win 7 64x) and when I installed CS5.5 I got ~125 warnings (language files existed) and a recommendation to reinstall CS5.5. When I contacted support they recommended uninstalling CS5 before installing CS5.5. I would like to have both installed.

                       

                       

                      Ed

                      • 8. Re: CS5.5 upgrade or fresh install?
                        Todd_Kopriva Level 8

                        > Todd how did you do it?

                         

                        I just ran the installer. Nothing special.

                         

                        What were the exact error messages that you got?

                        • 9. Re: CS5.5 upgrade or fresh install?
                          Todd_Kopriva Level 8

                          Please give me your case number for your technical support interaction. I need to follow up with the people who told you to uninstall CS5 first.

                          • 10. Re: CS5.5 upgrade or fresh install?
                            E Baldwin Level 1

                            I will run the installer again and post back what they are.

                             

                            ed

                            • 11. Re: CS5.5 upgrade or fresh install?
                              E Baldwin Level 1

                              Todd,

                               

                              This is the installer error report:

                               

                              -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 5 error(s), 26 warning(s) WARNING: DS013: Payload {4355EE3F-2FDD-4EF4-83EA-2465FBF95B16} GermanSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {01CABE2B-CE62-4924-8F8F-D9EF7491B23B} GermanSpeechAnalysisModels 2.5.0.0 has no upgrade/conflict relationship with it. Exit Code: 6 WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {1A1E5FF9-D0FD-42A3-8E18-E5E7E95E1AB4} DynamiclinkSupport 5.5.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {234A555C-70F5-48FB-A7E2-32410EB5AF64} ItalianSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {277DDEAC-D86F-404B-BC5F-AC5B3E073671} ItalianSpeechAnalysisModels 2.5.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {D5CC77BE-BC5B-424E-8E45-DF60AFF7BE9C} Pixel Bender Toolkit 2.0.0.0 is already installed and the session payload {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {66173EC7-974E-4652-9468-4A93D2481BF0} CSXS Story Extension 1.0.0.0 is already installed and the session payload {3450d4c5-a82b-4428-a512-842ee1555a14} CSXS Story Extension 2.5.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {36D02DA9-35F2-4686-A2FE-EF3014D2E226} SpanishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {3A95850D-2A0E-48FC-95C0-3F27B95DA7EC} SpanishSpeechAnalysisModels 2.5.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {40F95A03-885A-45fb-9A14-486BEFEDDF34} Adobe Flash Player 10 Plugin 10.1.52.14 is already installed and the session payload {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {78A53622-CDBA-49D1-A3D0-D563FB398D0C} AdobeColorCommonSetRGB 3.0.0.0 is already installed and the session payload {45063C56-A2A2-4FD1-A56A-A964723EEE1E} AdobeColorCommonSetRGB 3.1.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} AdobeColorCommonSetCMYK 3.0.0.0 is already installed and the session payload {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} AdobeColorCommonSetCMYK 3.1.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {39CB2E53-5326-4939-8B5A-0402C6EFBFE3} AdobeColorCommonSetCMYK 3.0.0.0 is already installed and the session payload {54D89F03-8EED-4FF9-BCDF-3B2E11D448A6} AdobeColorCommonSetCMYK 3.1.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {7E5AA19B-0B85-4f44-BA26-728851489200} Adobe Flash Player 10 ActiveX 10.1.52.14 is already installed and the session payload {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {0EDAD58E-71F3-4D0E-9D32-A205533FC0E9} KoreanSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {85A65551-7D55-4AB5-83EB-2B352A0DDD08} KoreanSpeechAnalysisModels 2.5.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {E7F2C606-8529-4028-B26E-8407DB43DD45} FrenchSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {A92DAC1E-9F7C-46A3-BD06-8E629A5E1D07} FrenchSpeechAnalysisModels 2.5.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {925ED7E4-E1B6-4544-8141-1C98A18D2E2E} AdobeOutputModule 3.0.0.0 is already installed and the session payload {AC003BC0-704F-4F02-A72E-AC8B7044DE24} AdobeOutputModule 3.1.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {F46A4C18-2EAD-49F0-A244-994226F93B39} JapaneseSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {C25C56B5-DF4B-4D25-B25F-9E7953648016} JapaneseSpeechAnalysisModels 2.5.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {CD693E49-C5EF-4FA6-9037-9B636931C02B} AmericanEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {CCB778B5-25B8-4E57-9F20-72B11B443EF9} AmericanEnglishSpeechAnalysisModels 2.5.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {A1E0C87F-BFE5-490A-898E-05BD4DD2BADF} InternationalEnglishSpeechAnalysisModels 1.0.0.0 is already installed and the session payload {F3AEA2B8-DC79-470F-9D16-A4E9CF2F8810} InternationalEnglishSpeechAnalysisModels 2.5.0.0 has no upgrade/conflict relationship with it. ERROR: DS013: Verifying payload integrity : Failed with code 1 WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed. WARNING: DW034: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed. WARNING: DW034: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed. WARNING: DW034: Warning: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed. ----------- Payload: {E5DD149F-8370-48F9-A32C-2E3DC776CFFB} AdobeJRE 1.6.0.0 ----------- WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed. ----------- Payload: {7EABC54B-02C3-4DA1-9EB4-974CE7414066} AdobeHelp 3.4.0.0 ----------- WARNING: DW034: Warning: {2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed. ----------- Payload: {4058E728-84D8-45CE-8E2D-5F35BD6659A1} Adobe Extension Manager CS5.5 5.5.0.0 ----------- WARNING: DW034: Warning: {37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed. ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 ----------- WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.CE6A87P-1020rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Production Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89) ----------- Payload: {6D96660C-1444-410E-9A84-681C0AFB8937} PDF Settings CS5 10.0.0.0 ----------- WARNING: DW034: Warning: {61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed. ----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 ----------- ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Eddy\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation. MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Eddy\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi ERROR: DW050: The following payload errors were found during install: ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed -------------------------------------------------------------------------------------

                              • 12. Re: CS5.5 upgrade or fresh install?
                                E Baldwin Level 1

                                Todd,

                                 

                                The chat support case is #0182307201.

                                 

                                Ed

                                • 13. Re: CS5.5 upgrade or fresh install?
                                  Tester345 Adobe Employee

                                  Ed,

                                   

                                  Did you have any pre-release CS5.5 builds installed on your system before you attempted to install Premiere Pro CS5.5 on your existing CS5 Production Premium install.  Did you have the latest patches applied to your CS5 apps?

                                   

                                  If the answer was yes, you do need to uninstall any pre-release CS5.5 apps (you may need to execute the CS5.5 clean up script to remove any prelease components prior to install GM CS5.5 builds).

                                   

                                  Gene

                                  • 14. Re: CS5.5 upgrade or fresh install?
                                    E Baldwin Level 1

                                    Gene,

                                     

                                    Did you have any pre-release CS5.5 builds installed on your system before you attempted to install Premiere Pro CS5.5 on your existing CS5 Production Premium install.

                                     

                                      No, I did not have any pre-release CS5.5 builds installed only CS5 apps and Audition CS3.

                                     

                                    Did you have the latest patches applied to your CS5 apps?

                                     

                                      All the CS5 apps are up to date.

                                     

                                    Ed

                                    • 15. Re: CS5.5 upgrade or fresh install?
                                      Averdahl Level 3

                                      Deleted by Averdahl.

                                      • 16. Re: CS5.5 upgrade or fresh install?
                                        Averdahl Level 3

                                        (I wrote an answer an hour ago, but it is gone so i re-post it again.)

                                         

                                        Gene, i have not been able to successfully install Production Premium CS5.5 on any computer if Adobe Flash Player 10 already is installed. All installs get lots of errors and warnings and one thing they all have in common is: ERROR: DW050:  - Adobe Flash Player 10 Plugin: Install failed

                                         

                                        I have yet only done two successfull installations of CS5.5:
                                        1. The computer had an old version of Adobe Flash Player installed, ie not ver 10.
                                        2. The computer had not Adobe Flash Player installed at all.

                                         

                                        A non-qualified guess is that since the Prod Prem CS5.5 installer installs Adobe Flash Player 10 it freaks out when it detects that a newer version of Adobe Flash Player already is installed. (Downgrade=error)

                                         

                                        My reccomendation to people is to install Prod Prem CS5.5 on a clean computer, with Adobe Flash Player 10 not yet installed. Let the Prod Prem CS5.5 installer take care of that. It requires some pre-cooking though since Adobe Flash Player is required for some sites when one download drivers, ie Nvidia. I download the drivers and store them on a USB stick and use that so i am not forced to install Adobe Flash Player by the browser.

                                         

                                        - Why does the Prod Prem installer install Adobe Flash Player 10? I mean, who don't have Flash Player installed today?

                                        - Did the CS5 installer do this? I dont remeber those issues when going from CS4 > CS5, with or without Adobe Flash Player installed prior to installing CS5.

                                         

                                        Yes, there are other errors and warnings as well, but Adobe Flash Player errors seems more frequent than other errors.

                                         

                                        /Roger

                                        • 17. Re: CS5.5 upgrade or fresh install?
                                          cmeira Level 1

                                          Just another note:

                                           

                                          In former versions there were reported problems after upgrading older versions, blue screens and so on -- me, too! I had to make a fresh, clean install to work e.g. with CS 5.0

                                           

                                          My suggestion (as mentioned above): make a clean install, too!

                                          • 18. Re: CS5.5 upgrade or fresh install?
                                            Todd_Kopriva Level 8

                                            Roger,

                                             

                                            Here is a document that explains that those Flash Player errors are spurious (i.e., they are false messages, and everything should work fine):

                                            http://kb2.adobe.com/cps/902/cpsid_90243.html

                                             

                                            For others that are seeing installation errors with Production Premium or Master Collection (which contain the Flash Professional authoring application), check that document and see if your error messages match what is described in that document. If so, it may be that your installation was actually successful, and you just are seeing these false alarm error messages.

                                            • 19. Re: CS5.5 upgrade or fresh install?
                                              E Baldwin Level 1

                                              Todd,

                                               

                                              I created an Acronis backup of the system so I could always return to the same system conditions. First, I uninstalled all the CS5 programs including the offending Flash 10 components and Installed CS5.5. The warning messages were reduced but the Flash 10 error messages were posted even though the components were removed. I restored the system and installed CS5.5. I got the same error messages as posted above. I loaded each CS5.5 program and each ran with no errors. I checked the Pixel Bender which was reported as not updated and found it was indeed updated. The test is far from rigorous but it enough to believe the errors reported are false errors. Many thanks for the help.

                                               

                                              Ed

                                              • 20. Re: CS5.5 upgrade or fresh install?
                                                Mikael A Level 1

                                                Hello

                                                 

                                                Can't instal my CS5.5 without errors???

                                                 

                                                Have now tried to install on my CS5.5 Production Premium twice, and get the same error every time. Had previously installed 5.0.3 without any problems.

                                                I have run the Clean Tool, so there was nothing left of 5.0.3, however, I get errors during installation (installation 2).

                                                 

                                                I've now reinstalled my OS Windows 7 64 Ultimate but with the same result (installation 3)?

                                                 

                                                Can't activate my Cuda with 5.5, worked fine in 5.03 thought?

                                                 

                                                Cant't log in with my Adobe ID under installation but it works fin in my browser thought?

                                                 

                                                Not fun at all :-(

                                                 

                                                /Mikael Bergstrom

                                                Sweden

                                                 

                                                Log file

                                                Exit Code: 6


                                                -------------------------------------- Summary --------------------------------------


                                                - 0 fatal error(s), 91 error(s), 2 warning(s)

                                                 

                                                 

                                                ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------


                                                WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)


                                                ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------


                                                WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.5E5AC7P-1020rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Production Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)


                                                ----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------


                                                ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\user\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


                                                ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

                                                MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\user\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


                                                ----------- Payload: {F194231A-13B9-45B9-9699-1B9AC6500263} Adobe Encore CS5.1 Library 5.1.0.0 -----------


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2710)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2726)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2728)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2732)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2736)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2738)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2740)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2742)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2746)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2748)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2752)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2754)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2756)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2770)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2772)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2774)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2776)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2778)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2784)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2794)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2796)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2798)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2800)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2802)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2804)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2814)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2816)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2818)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2820)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2822)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2826)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2836)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2838)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2842)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2844)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2848)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2854)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2858)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2860)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2864)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2866)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2870)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2898)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2900)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2902)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2904)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2906)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2908)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2910)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2912)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2914)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2916)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2918)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2920)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2922)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2924)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2926)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2928)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2938)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2958)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2970)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2972)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2980)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2982)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2992)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2994)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2998)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3054)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3066)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3084)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3094)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3118)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3156)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3158)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3160)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3162)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3164)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3166)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3168)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3172)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3174)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3176)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3184)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3186)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3196)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3198)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3214)

                                                 

                                                 

                                                ERROR: DW050: The following payload errors were found during install:


                                                ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed


                                                -------------------------------------------------------------------------------------

                                                 

                                                 

                                                 

                                                Log file 2

                                                 

                                                Exit Code: 6


                                                -------------------------------------- Summary --------------------------------------


                                                - 0 fatal error(s), 91 error(s), 2 warning(s)

                                                 

                                                 

                                                ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------


                                                WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)


                                                ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------


                                                WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.5E5AC7P-1020rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Production Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)


                                                ----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------


                                                ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\user\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


                                                ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.

                                                MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\user\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi


                                                ----------- Payload: {F194231A-13B9-45B9-9699-1B9AC6500263} Adobe Encore CS5.1 Library 5.1.0.0 -----------


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2710)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2726)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2728)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2732)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2736)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2738)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2740)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2742)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2746)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2748)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2752)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2754)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2756)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2770)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2772)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2774)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2776)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2778)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2784)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2794)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2796)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2798)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2800)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2802)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2804)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2814)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2816)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2818)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2820)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2822)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2826)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2836)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2838)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2842)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2844)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2848)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2854)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2858)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2860)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2864)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2866)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2870)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2898)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2900)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2902)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2904)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2906)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2908)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2910)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2912)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2914)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2916)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2918)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2920)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2922)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2924)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2926)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2928)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2938)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2958)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2970)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2972)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2980)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2982)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2992)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2994)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 2998)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3054)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3066)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3084)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3094)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3118)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3156)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3158)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3160)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3162)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3164)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3166)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3168)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3172)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3174)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3176)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3184)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3186)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3196)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3198)


                                                ERROR: DS012: LocalizeFile:Localized string not found for locale 'en_GB'(Seq 3214)

                                                 

                                                 

                                                ERROR: DW050: The following payload errors were found during install:


                                                ERROR: DW050:  - Adobe Flash Player 10 ActiveX: Install failed


                                                -------------------------------------------------------------------------------------

                                                • 21. Re: CS5.5 upgrade or fresh install?
                                                  Mikael A Level 1

                                                  Problem solved!!!!

                                                   

                                                  A tip to others who have the same problem, uninstall everything related to Flash before installation and it will all work out fine.

                                                   

                                                  Regards

                                                  Mikael

                                                  • 22. Re: CS5.5 upgrade or fresh install?
                                                    neil wilkes Adobe Community Professional & MVP

                                                    Todd_Kopriva wrote:

                                                     

                                                    Roger,

                                                     

                                                    Here is a document that explains that those Flash Player errors are spurious (i.e., they are false messages, and everything should work fine):

                                                    http://kb2.adobe.com/cps/902/cpsid_90243.html

                                                     

                                                    For others that are seeing installation errors with Production Premium or Master Collection (which contain the Flash Professional authoring application), check that document and see if your error messages match what is described in that document. If so, it may be that your installation was actually successful, and you just are seeing these false alarm error messages.

                                                    Hey Todd.

                                                     

                                                    This is good news, as I had exactly the same long list of errors (21 of them) after installing a CS5.5 Master Collection setup to a system that already had a full up-to-date CS5 Master Collection installed. I too have been worried about that, and it seemed from my error messages that the versions already installed are older than the ones that would not install (or said they did not install).

                                                    • 23. Re: CS5.5 upgrade or fresh install?
                                                      Fionamg Level 1

                                                      I have tried to install the CS5.5 upgrade several times and received the same long list of errors and warnings each time.

                                                       

                                                      I unstalled everthing flash related, tried the install again and it worked perfectly - Thanks guys!

                                                      • 24. Re: CS5.5 upgrade or fresh install?
                                                        Todd_Kopriva Level 8

                                                        >

                                                        I have tried to install the CS5.5 upgrade several times and received the same long list of errors and warnings each time.

                                                         

                                                        I unstalled everthing flash related, tried the install again and it worked perfectly - Thanks guys!

                                                         

                                                         

                                                         

                                                         

                                                        I think that people are misunderstanding what I and the document that I pointed to are saying:

                                                         

                                                        The error messages are not signs of an actual problem with the installation. You don't need to do anything different. The error messages are just false messages in this case. Ignore them.