2 Replies Latest reply on Jun 13, 2011 8:28 AM by gcauley123

    How do I open old ebooks on a new computer

    NicNZ3003

      I purchased several pdf DRM ebooks in 2005. The computer and the handheld device I used to read them on are no longer available. I've installed Digital Editions on my new computer, activated it using an Adobe ID associated with the same email address I used originally when activating Adobe Reader in 2005, but am unable to open any of my DRM ebooks. In every case, I get the error message:

       

      Adobe DRM Error

      System: 7

      State: 4

      Class: 15

      Code: 31

      Message: Error on response from server. Your Adobe software could not be activated.

      HTTP error on Adobe DRM Activator request.

      Adobe DRM Activator error.

      Client Code: 31 - HTTP Code: 555

      Fault location: 15

       

      I have contacted the ebook vendor (ebooks.com) and they say that they have reset my licenses, but it doesn't seem to have made any difference to the error. I would welcome any suggestions.