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Before the edit I would have questioned whether you had autosynch turned on. Now I wonder what you have optimised the help for, intranet or web? Try intranet.
Been there, done that... :)
The helpsystem in question is based on "older" systems which works just fine. However, the strangest thing happens:
If a topic is under one book it works, but when a topic is in a book which is in another book it doesn't work.
But this problem doesn't occur in any other places with the same (or almost the same) TOC-structure.
Not really sure given that it works locally. See if Snippet 1 on my site helps.
It worked with some tips from snippet 1 on your page. By selecting local PC instead of internet.
Thanks for your help!
That is what I suggested in my first reply! (Local PC and Intranet are the same setting).