4 Replies Latest reply: Jun 7, 2007 12:02 PM by Newsgroup_User RSS

    Xtra Failed error message

    pattylarrick
      HELP !!

      When I link a Flash movie to Authorware and then try to run the movie, I get the error: "Unable to diaplay icon "Flash Movie" because the following error has occured; Xtra Failed. Other objects may also fail to appear. Records of this session will not be saved.

      I have tried all I know and cannot figure out what or why I keep getting this error. Has anyone gotten this error and resolved it???
        • 1. Re: Xtra Failed error message
          Newsgroup_User Community Member
          > "Unable to diaplay icon "Flash Movie" because the following error
          > has occured; Xtra Failed. Other objects may also fail to appear. Records
          > of
          > this session will not be saved.
          >
          > I have tried all I know and cannot figure out what or why I keep getting
          > this
          > error. Has anyone gotten this error and resolved it???

          Xtra Failed error means the file that the Xtra is to play has not been
          found. So you need to make sure the swf file is published with your content.

          Alternatively, locate the Flash Asset Sprite in your Authorware source. Open
          the icon properties and uncheck the Linked property, then republish.

          Steve


          --
          EuroTAAC eLearning 2007
          http://www.eurotaac.com

          Adobe Community Expert: Authorware, Flash Mobile and Devices
          My blog - http://stevehoward.blogspot.com/

          • 2. Re: Xtra Failed error message
            pattylarrick Community Member
            Steve,

            Thank you for the response and your help. Both the SWF file and the JS file are in the same directory where the CBT is published. I also checked to verify the Xtra files are in the same directory.

            Still, when I publish the file others can view the cbt without issue/problems on their PC, but when I try to view it from my PC I get the "Unable to display icon....." error.

            I'm not sure where to look for the Flash Asset Sprite in Authorware to make sure to uncheck the Linked property.

            Today, I removed the following programs, thinking possibly there is a corrupt file on my PC...Authorware, Captivate 2, and Flash 8 and Flash Player 8. I then re-installed them and checked to see if the probelm still persists...it does.

            I also started with the original CP file (captivate file) and republished it and re-linked it in Authorware, hoping that would resolve the issue...no such luck.

            I'm not sure where to go from here.
            • 3. Re: Xtra Failed error message
              Newsgroup_User Community Member

              > Thank you for the response and your help. Both the SWF file and the JS
              > file
              > are in the same directory where the CBT is published. I also checked to
              > verify
              > the Xtra files are in the same directory.

              Where did you have the swf files before you published, relative to the
              Authorware file you created? Authorware will expect them to be in the same
              place. What I usually do is create a subfolder for movies, place them there
              before linking to them, then it should all work fine.

              > I'm not sure where to look for the Flash Asset Sprite in Authorware to
              > make
              > sure to uncheck the Linked property.

              It is the icon that you placed into Authorwre to put the Flash file there.
              Find that icon. double-click it. Then click the Properties button that is
              shown in the Properties inspector.

              >
              > Today, I removed the following programs, thinking possibly there is a
              > corrupt
              > file on my PC...Authorware, Captivate 2, and Flash 8 and Flash Player 8.
              > I
              > then re-installed them and checked to see if the probelm still
              > persists...it
              > does.

              This will have no effect at all.

              Steve


              --
              EuroTAAC eLearning 2007
              http://www.eurotaac.com

              Adobe Community Expert: Authorware, Flash Mobile and Devices
              My blog - http://stevehoward.blogspot.com/

              • 4. Re: Xtra Failed error message
                Newsgroup_User Community Member

                "pattylarrick" <webforumsuser@macromedia.com> wrote in message
                news:f49j1p$7hn$1@forums.macromedia.com...
                > Steve,
                >
                > Thank you for the response and your help. Both the SWF file and the JS
                > file
                > are in the same directory where the CBT is published. I also checked to
                > verify
                > the Xtra files are in the same directory.

                What function is the JS file serving?