Back at the beginning of April I got the error message that the licensing was not working. My Adobe 9 PRO became unusable. I went to the website and spent 3 hours following the instructions. The next day, I called Adobe support. Spent 2 1/2 hours online with a guy from the Phillipines. He did the same steps that I did the night before to NO avail. Was supposed to call back. Didn't get a call.
Oh yeah - I can't install my Adobe Standard 6.0 either because it says I have a higher version! (By the way, I have Windows 7)
I downloaded Adobe X to get through tax season. It expired 4/30. I uninstalled yesterday. Not sure whether I liked it and wanted my Pro 9 working.
Yesterday, I spent another 2 hours with a Tech in India (can't wait to see my phone bill). Nada! Couldn't get it to install. Would get 75% installed and then an error about not being able to access a Key would pop up. He searched my computer but couldn't even locate this "key"
Of course I can pay the $199 to upgrade to Adobe X, but why should I pay this? They didn't even offer a discount!
They have me over a barrel since I need this for my tax and accounting programs.
Joanne M Elsen