Contact Todd Kopriva with a PM conatining the support case/ purchase number and he will investigate/ escalate.
i tried and got this
Your message was rejected because the recipients mailbox was full.
but thanks for you help
Mylenium was close, but not quite right. Don't contact me; contact Customer Service. See this post:
If Customer Service isn't helping you, then post your case number here, and I'll escalate it.
You might want to point the Customer Service folks to my post. They should all be aware of the issue by now, but if some aren't, then pointing out that a member of the After Effects team confirms that some of the serial numbers are in fact wrong should help.
Originally called Customer Support 2 days ago, and was on for 3 hours, with multiple people. First guy ended up transfering me to the video division who bounced me back to support. They took some installer logs and said they would call me back in 24 hours, but gave me a case number.
I didn't have time to call again yesterday, but called back today. Was on for another few hours, where they took control of my computer, then they kept controll and got off the phone with me, and I saw them try many different serial numbers, but none of them worked.This was after they made me uninstall and then re-install, then they downloaded some adobe program to download the trial, and tried that, but that also did not work.
I let it sit with them in control of my computer for another couple of hours, but I had to run, and didn't feel comfortable leaving them in control, so I loffed off from the Adobe Connect session. I guess I will try back tomorrow again.
This is really frustrating, and it does seem they know about it, but as far as I have seen they don't have a solution as of yet. I just wish they would return the phone calls they keep promissing me.
They do have a solution. I've given it to them.
Please post your case number, and I'll escalate this.
My case number 182292668
Thanks, they looked at the post and gave me a new serial number, and now it works fine.
Terrific! Sorry for the hassle.
Hi Todd my case number is
I have the same issue...please help!
I still haven,t heard any thing back
I just got new serial numbers, after going through the loop a few times i talked to someone at adobe support that gave me a new numbers...thanks everyone for your help.
> I still haven,t heard any thing back
Please call again and point the customer service agent to this thread and the post that I made and linked to from this thread. They should now understand what they need to do for you.
I'm having the same problem with CS5.5 Design Premium. I even attached a screen shot! This was 2 weeks ago and recently I added a comment asking them to acknowledge that someone has even read my support request. Still nothing.
Public relations disaster when all that is required is something saying
1. We have a problem.
2. We'll extend your trial
3. We'll be back to you shortly.
Any help appreciated
> I'm having the same problem with CS5.5 Design Premium.
This is the After Effects forum, but I did just look your case up and forward it on to a coworker who should be able to help you.
I just got a message from my coworker that she'll be getting in touch with you to give you the correct serial numbers.
Sorry to post here but i need my Product serial as they gave me a serial for cs5 not cs5.5.
CASE NUMBER 0205890870
Computek NZ LTD,
I've forwarded your message on to one of my coworkers in Customer Service.
Have you tried calling them back and explaining their mistake and asking for the correct serial number?
Thankyou, Yes but outside normal hours. 9-5pm mon-fri not sat-sun as it took 72hours to get my first serial#
How to join the customer service, call back or pho,e it's not working in new caledonia :
Callback functionality is not available
We're sorry, but we cannot provide scheduled callbacks to your country. We encourage you to access the Customer Support Portal to obtain assistance for your issue.
can somebody transfer my help to the customer service ??
same error here (http://forums.adobe.com/message/3693073) for my customer SARL MMQ - Kangourou:
he bought on the 28/06/2011 2 licences : CS 5,5 design std North african version MAC Upgr from CS2 / CS3
serial MAC : 1***********************************
We tried anythin, uninstall,reboot, cs cleaner, reboot, re install, reboot the S/N is ok when you install but once you open an Application from the suite, she reject the S/N, please help us, only left few days after that my customer will be block...
thanks a lot
I've forwarded a link to this post to a colleague in Customer Service.
I'm sorry to loose your time, i was not understand that the real problem was the private message... thanks a lot todd
i wait for them now
have a good day
nobody from the customer service contact us, and the evaluation will end soon... my customer is so desperate...
we cannot join by phone from new caledonia..
can somebody help us ?