I apologize about your experience with live chat. Regarding limiting the number of characters in a field, we currently don't support this but it is something we would like to add in a future release. As we add new features to the service each month we will communicate them out to the FormsCentral users. If you find any other features you would like to see in the service please don't hesitate to share them with us on this forum. Your feedback helps us make the product better and allows us to prioritize our work.
Again, thank you for your feedback.
FormsCentral product manager
I think charging $200 for a program that does not have this basic functionality is a bit of a rip off. Your Live Chat finally gave me the same answer but only after 20 minutes online.