5 Replies Latest reply on May 6, 2011 9:17 AM by KSNW Tech

    Adobe CS4 locks up when rendering to output file

    KSNW Tech

      Am running CS4 on Windows XP

      Pro - 32 bit. When rendering to output file, when the

      encoder opens, computer freezes. Good computer, max RAM

      and other hardware. Other occasional freezes too. Any ideas?

        • 1. Re: Adobe CS4 locks up when rendering to output file
          John T Smith Adobe Community Professional & MVP

          First, this is more likely a question to go in http://forums.adobe.com/community/premiere/premierepro_previous


          Second, More information needed for someone to help http://forums.adobe.com/thread/416679
          Some specific information that is needed...
          Brand/Model Computer (or Brand/Model Motherboard if self-built)
          How much system memory you have installed, such as 2Gig or ???
          Operating System version, such as Win7 64bit Pro... or whatevevr
          -including your security settings, such as are YOU the Administrator
          -and have you tried to RIGHT click the program Icon and then select
          -the Run as Administrator option (for Windows, not sure about Mac)
          Your Firewall settings and brand of anti-virus are you running
          Brand/Model graphics card, sush as ATI "xxxx" or nVidia "xxxx"
          -or the brand/model graphics chip if on the motherboard
          -and the exact driver version for the above graphics card/chip
          -and how much video memory you have on your graphics card
          Brand/Model sound card, or sound "chip" name on Motherboard
          -and the exact driver version for the above sound card/chip
          Size(s) and configuration of your hard drive(s)... example below
          -and how much FREE space is available on each drive (in Windows
          -you RIGHT click the drive letter while using Windows Explorer
          -and then select the Properties option to see used/free space)
          Windows Indexing is BAD http://forums.adobe.com/thread/676303
          While in Properties, be sure you have drive indexing set OFF
          -for the drive, and for all directories, to improve performance
          Some/Much of the above are available by going to the Windows
          Control Panel and then the Hardware option (Win7 option name)
          OR Control Panel--System--Hardware Tab--Device Manager for WinXP
          Plus Video-Specific Information http://forums.adobe.com/thread/459220?tstart=0
          And, finally, the EXACT type and size of file that is causing you problems
          -for pictures, that includes the camera used and the pixel dimensions
          Read Bill Hunt on a file type as WRAPPER http://forums.adobe.com/thread/440037?tstart=0
          What is a CODEC... a Primer http://forums.adobe.com/thread/546811?tstart=0
          What CODEC is INSIDE that file? http://forums.adobe.com/thread/440037?tstart=0
          Report back with the codec details of your file, use the programs below
          For PC http://www.headbands.com/gspot/ or http://mediainfo.sourceforge.net/en
          For Mac http://mediainfo.massanti.com/
          Once you know exactly what it is you are editing, report back with that information... and your project setting, and if there is a red line above the video in the timeline, which indicates a mismatch between video and project
          Read Bill Hunt on editing a VOB/MPG file http://forums.adobe.com/thread/464549?tstart=0
          Edit Vob http://premierepro.wikia.com/wiki/FAQ:How_do_I_import_VOB_files_/_edit_a_DVD%3F
          Read Hunt on Using MOD/TOD files http://forums.adobe.com/thread/699990?tstart=0
          Work through all of the steps (ideas) listed at http://forums.adobe.com/thread/459220?tstart=0
          If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section at the troubleshooting link

          • 2. Re: Adobe CS4 locks up when rendering to output file
            KSNW Tech Level 1

            Custom Built computer - running Windows XP Pro 32-bit. Running as administrator, local machine.

            3.4 gig of RAM - running no anti-virus software and no firewall.

            Video card is Nvidia GeForce GTS 250

            Sound Card is Realtek Hi Def

            free space on drive is 800 GIG

            Motherboard is I 7

            I have drive indexing set to OFF

            File size to be rendered varies greatly - locks up on small and larger files - it's random

            Editing works fine, except for the rendering to output (this is only some of the time, not always)





            • 3. Re: Adobe CS4 locks up when rendering to output file
              John T Smith Adobe Community Professional & MVP

              >free space on drive is 800 GIG


              Only one hard drive is below specification


              My 3 hard drives are configured as... (WD = Western Digital)
              1 - 320G WD Win7 64bit Pro and all program installs
              2 - 320G WD Win7 swap file and video project files
              3 - 1T WD all video files... read and write files
              Trying to use only ONE Hard Drive for Video Editing
              You are a music conductor, with a baton that you use to point to various parts of the orchestra... this is like Windows pointing to various parts of the hard drive to do Windows housekeeping or to load program segments for various functions
              Now, at the same time and with the same hand... while still using the baton to conduct the orchestra... pick up a bow and play a fiddle... this would be doing something with your video file at the same time as all the other work
              You as a person cannot do both at the same time with the same hand
              A computer is a LITTLE better, in that it can switch from one kind of task to another very quickly... but not quickly enough for easy video editing
              One hard drive is not as good as two which is not as good as three

              • 4. Re: Adobe CS4 locks up when rendering to output file
                Harm Millaard Level 7

                If you are running off a single SATA 7200 drive, you are below minimum requirements, which clearly state a DEDICATED 7200 SATA drive, not a partitioned drive, which only makes matters worse.

                • 5. Re: Adobe CS4 locks up when rendering to output file
                  KSNW Tech Level 1

                  Forgot to mention there are TWO drives - C:\ for operating system and D:\ for editing.....

                  Hard drives are Western Digital 1 TB drives - 7200RPM HDD