I opened your form and it had no data ...I added data, saved it, reopened and it was there. Are any of the users using a MAC to view the file?
I assume that they are attaching the file to the email themselves ....any chance they are grabbing the wrong file?
I am currently following up with the client to figure out what they are using that is causing this problem.
There however is no chance the wrong file is e-mailed however. Since the data is visible when previewing the attachment in Email.
I have no idea why the data associated with the file is readable by whatever preview mechanism Outlook 2010 uses, but somehow inaccessible to Acrobat Reader/Pro.
I am not sure if it is the Mac Preview program issue, but I do not believe they are using Macs. I will post the information as soon as I receive it.
FWIW, when I open the file in Preview on the Mac, the data is in the fields. When I open it in Acrobat, it's not.
According to them they are using Acrobat Professional 8.
I am now completely lost at what could be causing the issue.
They are based in People's Republic of China (e.g. mainland China). I am not sure if that has anything to do with it - since I assume they are using Chinese Versions of Windows and the associated software.
I am at a loss also .....You have the target version set for 8.1 so I assume that they are using at least an 8.1 version. And I assume that they are not getting any errors or dialogs when they open the form?
One thing to try (its a long shot) - in the File/Form Properties/Defaults set the "Preserve Scripting Changes to form when saved" from manual to automatic.