Installed PRE9 from purchased disk. Could not install anything from second (content) disk, and thought it was a problem with the disk. After much discussion with support persons, discovered my disk drive was failing (had failed?). Replaced the drive and now need to know if it is a good idea to re-install the entire program, or just the content of the second disk. Have opened the program (before replacing the drive) and it does work, but have problems with Classroom in a Book, which tells me that I don't have all the files needed to do the exercises.
It will now be no problem to install disk 2, but wonder if I should reinstall disk 1 (I shudder at the thought).
Thanks for any help
Just continue from where you stopped
If the program installed, it installed -- even if your drive was failing. Just install your additional content and ensure your operating system (even the non-critical updates) and Quicktime are up to date. And ensure you have a hundred or so gigabytes of clean, defragmented free space on your hard drive.
If that doesn't work, I'd contact Adobe Tech Support and see if they can work you through some troubleshooting.
Both discs of PRE have entirely different content inside them and their installers do not interact with each other. So if disc 1 is installed fine, go ahead and just install disc 2 and contents should be available to PRE when you launch.