Finish your project in the old 5x version
You say that this happens with all video, but let's be sure:
Create a new project and just create a single bars and tone clip and put that in a sequence. Does that play back without this problem?
How di do that? Any graphic and sound would do it?
Yes, all video. I imported a simple graphic, jpeg, and a sound track, a wav file. Just placed the graphic on a sequence for 5 mins and the wav file underneath. I played it and the same happens. I can see it going ahead and jumping back a few frames. every second.
This is a bug, a big bug.
> How di do that?
How do you do what? Create a new project, create a new sequence, or create a bars and tone clip?
BTW, as was suggested by the previous responder, it seems like a bad idea to try to switch to a new version of software in the middle of a project on the weekend when your deadline is on the weekend. I recommend finishing your critical work in the version that was working fine for you before getting set up with the new version.
I created bars and tone clip (thanks for the info), put on a sequence and I get the same issue. It plays for some frames and jumps back a few, the continues.
Do you have any third-party effects or codecs installed?
Does the problem only happen with your final output, too, or just with previews/playback within the application?
Does this happen for parts of a sequence that have preview files rendered for them (i.e., green bars)? Try rendering preview files for a sequence if you haven't already.
Along with the questions posed by Todd, maybe it's time to list the full specs. of your system, as it does not seem to be Project/Sequence, or Assets issue.
I have the EXACT same problem. Did you get this fixed? I think Premiere is great if you do not want to work on video. I can not playback any video, even bars & tone. However I can export. But what good is that if you can not edit?
As far as equipment I have:
MacPro Quad Core
10 GB Ram
NVIDIA GeForce 7300 GT
Hitachi 1 TB inernal
Seagate 1.5 TB internal
I would like to start using Premiere as my main editor. But for now, Final Cut works. Premiere CS5.5 Pro does not.
I did not get it fixed. The case is still open.
I am getting a new product for video editing.
Sorry to hear this. I thought Adobe cared about the customers? Oh well, guess not. Perhaps that is why they bundle everything together. I had great hopes for CS5.5 Premiere Pro. But if you can not watch the video to make edits, it is worthless. I went back to Final Cut.
Did you contact Adobe Technical Support?
Both Bill and I asked several questions in an attempt to help you to troubleshoot the problem, but you didn't answer. It's hard for us to help if you don't respond.
Really? Are you seriously asking if I tried contacting Adobe Technical Support? Duh, but you do not get anywhere with this problem. I apologize for my tone but I am furious.
If you can point me in the right direction in the tech support FAQ/Activation Support Center. Then I will contact them. Please let me know which item below gets me to the CS5.5 Premiere Pro Mac Playback person.
Installation help and product help
Monday–Friday, 5am–7pm PST
Licensing, registration, web subscription services
7 days a week, 5am–7pm PST
Adobe Volume Licensing (business accounts)
Monday–Friday, 5am–5pm PST
Omniture customers: Log into your Omniture product or visit the Omniture ClientCare portal.
CQ and CRX support
Day customers: Visit the CQ and CRX Support Center.
Scene7 customers: Visit the Client Resource Center.
Business Catalyst support
Business Catalyst customers: Login to your Admin Console or visit the BC Support Center.
TTY (Telephone Typewriter)
Monday–Friday, 5am–2pm PST
Messages accepted after hours
I don't understand. You suggested that we don't care about our customers, but it appears that you haven't tried to use the line of communication that we have open for helping our customers with problems.
The first phone number there (for "Installation help and product help") is what you call for help with a product.
This sounds like an ugly problem which has reared it's head in random installs of Premiere on Macs, and has to do with user permissions. You need to log into your mac using THE administrator profile (just because your user has admin rights doesn't mean anything--you've got to be in the system Admin profile). Launch Adobe, launch the project, play with it for a couple seconds, then you should be good to go in your normal profile. Don't ask me why it does that, or why that particular fix works, but it does. I had to do that on all 12 stations in the mac lab at my school several months ago.
Adobe reps (esp. Todd) it might be good to have your customer service techs made aware of this issue and have them try this fix as their first-step solution whenever they get calls like this...
I did contact tech support, spent an hour with a guy inside my machine,
gathering logs. The case is still open. That was a few weeks ago and never
heard back from them again.
So much for support.
I did call the number you suggested "Installation Help & Product Help". I had to leave a number because the first tier has no clue about actual problems with specific products. Still waiting on that call back.
Like I said, I will use Final Cut until an update for this issue comes out. That is if one does.
I agree that phone support is awful... these forums are, by far, the best
spot for tech support. If we paid for phone support then I would be pissed
enough about it to complain, but their phone support is a free service for
their customers and, well, in this case you truly do get what you pay for:
nothing. Try what I said about opening in the admin profile and report back,
please. If that doesn't fix it, then there is indeed something else more
serious that's wrong, and if you'll have patience with us, I bet we can
solve your problem here.
We did all that when the Adobe engineer was inside my machine,and he could
not solve thus. This, the case is unsolved.
Bummer... Ok, please go back up and read through Bill and Todd's questions
and answer their unanswered questions so we can help you get this fixed.
I will do nothing.An engineer from Adobe spent more than one hour with me,
inside my box, doing all that, and he could not fix it.
They have no clue.
Hello David. I logged out, and logged in as Admin. Opened Premiere, found a project, re-linked the .mov, rendered the work area and, nope it did not play. It only plays a .5 to 1 sec of video. I tried several times, nothing changed.
I have no third party codecs, or filters, I have answered all the other questions they had in my first post.
If wanted, I can make a screen video of what it is doing and post it. However, I feel that will not really help try to figure out what is wrong. It will just show the symptom which has been described via text.
To Philip, I'm sorry you're unwilling to let us help you. I hope you enjoy
To Voice4Net... That's strange. The .5 to 1 sec playback was a known problem
and every time I've seen it happen, this fix has worked. Perhaps something
has changed in 5.5 that makes this fix obsolete.
I assume you've verified that graphics drivers are up to date (and check
with the chip manufacturer, not the card vendor... i.e., check ati's or
nvidia's websites, not asus or gigabyte or whoever made the particular card
Below is a Screen Video of what is happening. Please, if someone/anyone can help, let me know.
Ok, as your video passed over the project bin, I noticed that your source
video is at 31.58fps, laid in a 29.97 fps timeline, which is definitely NOT
a standard video frame rate. I'm wondering if your problem lies therein
You could try modifying your clip's properties to have it run at 29.97 fps
and then try applying it to the timeline. If the video is indeed 31.58fps
(which I highly doubt) then please tell us where it came from so we can
(possibly) help you...
Also, have you tried simply dragging the video to the new item icon to see
if perhaps Adobe can create a better timeline for it (if it does need to be
And have you tried creating bars and tone to see if they'll play? Or
imported other video?
The video is just something I pulled in for this demonstration, I know the frame rate is 29.97. I do not know where the other frame rate came from. Perhaps another glitch.
Like I explained before it does it on bars & tone, and every other video I bring in.
Just for S&Gs I have changed the properties of the frame rate to 29.97, and am now rendering. I will let you know the outcome shortly. I do all of my editing in Final Cut, I had planned on switching over to Premiere, but not with this playback bug.
The behavior exhibited in your video is EXACTLY the behavior that was always fixed by doing the open in Admin account... Beyond that fix, I'm really not sure what's going on. I'd encourage you, though, not to give up as this is certainly not a systemic problem to PrPro on the Mac, because I know Adobe has those things checked before they launch an update. There are others on here that are a) far more knowledgable than me, and b) much more handy on a Mac and they can probably help you troubleshoot this further. Good luck!
Hello David. For the sake of any question. I have created a Screen Video of Premiere's Bars and Tone. It does the same thing.
Below is the video of the Bars and Tone:
Well, I guess you are leaving me to the wolves. Thank you David for trying to help.
Perhaps someone has a possible answer to this MAJOR problem. Or, I guess I can try to get a refund and use Final Cut.
Do any messages appear in your Console when playback stops?
Hello Jon. Nope, no messages. No errors, no other indication that anything is wrong. Just no playing of video.
In order to try David's suggestion you need to log in as Root, not an administrator. Here's the support document on this issue for the previous version of Premiere Pro:
Do you have any third party hardware/plugins/codecs installed that could be affecting playback? (eg. AJA, Blackmagic, Matrox) Anything that's trying to reach its fingers into the Mercury Playback Engine pie to give you a better playback experience is a potential culprit here.
And did you ever provide a system profiler report from your Mac? There's almost certainly something specific to your machine that's causing the issue.
Oops, thank you, Chad! I don’t use macs on a regular basis and forgot the
mac terminology for the "Root" profile. Hopefully that will fix the issue!
I bow to you Sir Chad. This worked great. I do not know why I had to go through these hoops, and why nobody else knows about it. Perhaps it needs to be added to your permanent list of Fixes on the site. Specifically for Video Playback for Mac CS5.5 Premiere Pro Video Playback.
Once again, thank you my problem is solved.
Perhaps in my excitement I forgot to mention what worked for me. Logging in as Root on my Mac, then opening Premiere. Opening a file, running the video, then logging out as Root. Logging in as my regular user name and it now works just fine.
Once again Thanks to David and CHAD
I'm going to tweak a couple things to make the document a bit more discoverable, and update it to include the current version of Premiere Pro. Glad to hear you're up and running.
Yes, making it more discoverable would save a lot of frustration. I am not sure what key words to use, that is your job. And I am not sure if this will fix everyone's problem. However, I went through all of the usual steps, which probably fixes the problems the novice user has. And like I said, I do not know why I had to do this, nor do I really care. I just know it worked for me.
Glad it worked for you! If only I had remembered that on Mac the admin is
called ROOT, you would've had it sooner with less headache! Hopefully I'll