7 Replies Latest reply on Jun 12, 2007 11:25 PM by ---Dirk_Bock

    .CHM NOT compatible with Vista?

    maniac9999 Level 1
      Hey everyone,

      I'm working with a programming team to determine the best Vista-compatible help format to use for an existing help project. The project was built using RH X5 for Word and the original output was WinHelp 2000. I thought that .CHM would be the logical (and easiest) solution, so I got a copy of the help project and created a "test" .CHM build using only one of the source Word files (I "deselected" the remainder - there are 535 Word files with over 2,000 topics in the original project).

      During testing, the programming team encountered the following message when they tried to open the .CHM file on a Vista machine. I'm pretty sure that they linked the .CHM file to the supporting application.

      Here's the message they sent me as a screenshot:

      "Why can't I get Help from this program?

      The Help for this program was created in Windows Help format, which was used in previous versions of Windows and it is not supported in Windows Vista.

      For more information, see Windows Help program (WinHlp32.exe) is no longer included with Windows (link) on the Microsoft support website."

      Any ideas about questions I can ask the programming team to find a solution to this issue? Do I need to build the .CHM using RoboHelp HTML and NOT RoboHelp for Word?

      Thanks,
      Jim