0 Replies Latest reply: May 10, 2011 5:43 AM by blade4855 RSS

    Some PDF files won't Open

    blade4855

      I am having problems opening some PDF files. It all started about two weeks ago. Some will open, some will not. My operating system is Windows 7, Internet Explorer 8, Adobe 9.4. When I go to open a PDF file from my email or the internet, I get the following:   Problem Event Name            App Crash

                                             Application Name                   AcroRd32.exe

                                             Application Version                9.4.0.195

                                             Application Timestamp         4c9b3e3c

                                             Fault Module Name                AcroRd32.dll

                                            Fault Module Version             9.4.0.195

                                             Fault Module Timestamp      4c9b3e3c

                                             Exception Code                      c0000005

                                             OS Version                               6.1.7601.2.1.0.256.48

                                             Locale ID                                   1033

                                             Additional Info                         0a9e

                                             Additional info                         0a9e372d3b4ad19135b953a78882e789

                                             Additional Info                         0a9e

                                             Additional Info                         0a9e372d3b4ad19135b953a78882e789 

       

      I have talked to several people about this and I have not found a cure yet. Can anyone help?

       

      Thanks,

      blade4855