Occasionally Adobe employees will come in here and help out but they are not required to since this is a user to user forum. If the quesiton isn't answered, it's because no one reading has had the issue or knows what is going on. A lot of time it's because posters with issues don't give anywhere near enough detail for us to know what is wrong.
Good day ZC,
As ~graffiti said, Adobe employees do pop in from time to time to contribute on these forums, however these are User-to-User forums and our Community Professionals and super-users such as ~graffiti do the bulk of the heavy-lifting around here.
Acrobat Community Manager
they never give any answer to our questions to begin with.
Aren't you exagerating a bit? I would say that a majority of the questions posted here receive good answers. That these do not come from Adobe employees doesn't matter, as this is a user to usert forum. As it used to say up there, but not longer does.