2 Replies Latest reply on May 10, 2011 3:38 PM by cweger79

    [CS5 Windows] LBQ crashes Java

    cweger79 Level 1

      Hi all,

       

      I'm trying to follow the instructions in the "Working With Load Balancing and Queueing" document for CS5 server. I've run four instances of ID Server using the recommended CORBA parameters in that document. Then I started LBQ by running the "clover.cmd" batch file (after tweaking it a bit, because they forgot to set the JAVA_HOME path). All seems well.

       

      However, when I ping the LBQ as recommended, by opening this URL:

       

      http://localhost:8080/com.adobe.clover.application/api/GetVersion

       

      I get a message that Java has crashed. Specifically, it says "Java(TM) Platform SE binary has stopped working." Then Windows helpfully offers to find a solution (I've never actually experienced Windows finding a solution, ever). Of course then the browser request times out, and we're back to using QuarkXPress.

       

      This is using Windows Server 2008 R2 Standard, Service Pack 1 (say that fast, 3 times), and InDesign CS5 Server 7.0.0.355.

       

      I thought perhaps the Java version was suspect, so I uninstalled it (both 32- and 64-bit versions) and installed fresh versions from www.java.com. Still the same problem. Then I thought, maybe it needs more memory, so I changed the command line -Xmx parameter from 512M to 1024M. Still the same problem.

       

      The problem isn't InDesign Server, because it never actually gets to that point; it's in the LBQ Java code (I think) and/or some mystical Java configuration.

       

      So I'm stumped. Has anyone successfully used Adobe's load balancing solution as documented?

       

      Thanks in advance for any advice.

       

      Regards,

      Chuck Weger

        • 1. Re: [CS5 Windows] LBQ crashes Java
          cweger79 Level 1

          Additional information, in case it helps. Here's what the error window said:

           

            Problem Event Name:    BEX64
            Application Name:    java.exe
            Application Version:    6.0.250.6
            Application Timestamp:    4da6a804
            Fault Module Name:    dt_socket.dll
            Fault Module Version:    6.0.250.6
            Fault Module Timestamp:    4da6d3bf
            Exception Offset:    0000000000001309
            Exception Code:    c0000409
            Exception Data:    0000000000000000
            OS Version:    6.1.7601.2.1.0.272.7
            Locale ID:    1033
            Additional Information 1:    e1a6
            Additional Information 2:    e1a6289dc6d17c927f01230bffde4c5c
            Additional Information 3:    3393
            Additional Information 4:    3393c470574ba36965c268b6192f4966
          
          

          Since it refers to "dt_socket.dll," I thought perhaps there was a firewall issue, so I made sure port 8080 was opened (even though since I'm pinging localhost, I think it doesn't matter). No success.

          • 2. Re: [CS5 Windows] LBQ crashes Java
            cweger79 Level 1

            Problem solved.

             

            Turns out you have to run the "clover.cmd" batch file as Administrator. Then things work as advertised.

             

            -Chuck