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1. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
AmbooS May 11, 2011 12:09 AM (in response to Mary-Nell)1. Can you post a screenshot for both your problems?
2. When you are initiating a shared review on a network folder, is the network folder already mounted on Mac? Try unmounting it and use shared review wizard to initiate review. What happens now? Do you still get the same error?
3. Try the same for participation in reviews. Copy exisiting reviews to your Mac desktop and then unmount the server where reviews are hosted. Can you open reviews and participate in them now?
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2. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
Mary-Nell May 11, 2011 5:28 AM (in response to AmbooS)Thanks for your response. I unmounted the review server and used the wizard to initiate a review. That did not work. I got the same error message as before. When I try to navigate to the shared review server (using the browse button), I can locate the server and folder but the dialog box will not poplate with the path to the location. The wizard tries to validate the location and then I get the Unable message. Screenshots here.
If I use Parallels and Windows OS, I can use the wizard to navigate to the same folder and post a review without any problem.
Same issue for Mac users trying to comment. I did as you suggested and unmounted the review server and navigated to the file in Acrobat>File>Open. The file will open but cannot connect to the review server to publish comments.
Regardless of whether I choose Work Offline or Keep Trying, when I make comments and then attempt to Publish them to the server, I get this error message:
So Mac users cannot initiate nor can they comment on a Shared Review. We have tried hosting the Shared Review folder on two different Windows Servers (2004 and 2008) and we have had the same problem for Mac users in OS 10.5 and 10.6 trying to connect via AFP or SMB. Any ideas would be appreciated.
Mary-Nell
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3. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
Steve Werner May 11, 2011 5:53 AM (in response to Mary-Nell)I believe to include Macintosh users you must post the Shared Review on either Acrobat.com or on a WebDAV server.
I've successfully created Shared Reviews on both of those. For a WebDAV server, I used an iDisk.
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4. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
Mary-Nell May 11, 2011 6:22 AM (in response to Steve Werner)Steve, that's not what Adobe says. Here is their own verbiage from the Help guide:
If you distribute a PDF using your own server location, you can specify a network folder, a Windows server running Microsoft SharePoint Services, or a web server folder. Participants must have read and write access to the server you specify. Ask your network administrator to provide a suitable server location for storing comments. No additional software is required to set up a server.Note: Web server folders are not available for form distribution.If all recipients are within a local area network, network folders and SharePoint servers are the best choices for a comment server. Network folders are generally the cheapest and most reliable. To initiate a review on a SharePoint server, the initiator must use Windows; however, participants can use either Windows or Mac OS. All participants must have read and write access to the Document Library folder within the specified workspace. WebDAV servers (web servers that use the WebDAV protocol) are best used only if you have reviewers that are outside a firewall or local area network.
Our problem is that Mac users cannot access the shared review folder on the Windows server for initiating or commenting, despite the fact that they can access the same folder directly by navigating to it. We want to be able to do what Adobe says we should be able to do -- host a shared review on a network folder on our internal server.
MN
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5. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
Steve Werner May 11, 2011 6:40 AM (in response to Mary-Nell)I'm sorry, I don't work in a corporate environment, and have never had access to a Windows server. I'm can only tell you what I know has worked for me when sharing files between Mac and Windows.
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6. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
AmbooS May 11, 2011 11:41 PM (in response to Mary-Nell)Thanks for the screenshots and other information. Are the Mac users on a domain?
This is a known problem with Acrobat 9 and X. There have been some fixes around this issue in the next patch release which is going to be released soon. I would suggest you to wait for a couple of days and try this in the patched version. Hopefully the patch will address your problem.
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7. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
Mary-Nell May 12, 2011 9:57 AM (in response to AmbooS)Mac users are on a domain.
Glad to hear this is being worked on. I've been looking around for information/answers about this and haven't found anything so am surprised to hear it is a "known issue." It is certainly unknown to us.
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8. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
AmbooS Sep 22, 2011 6:12 AM (in response to Mary-Nell)This issue has been fixed in the latest patches for Reader and Acrobat. Can you please update to the latest version and check if your issue is fixed?
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9. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
Mary-Nell Sep 27, 2011 6:55 AM (in response to AmbooS)Unfortunately, this is NOT fixed based on the testing I have done.
1) I am still unable to connect to the network folder on a Windows server from the Mac to initiate a Shared Review In Acrobat version 9.4.6. Same error message as previous Unable to locate server. See screenshot:
2) One of the Mac users (also upgraded to Acrobat 9.4.6) who was invited to participate in a Shared Review (initiated using Parallels/Windows) was initially able to open the file and Publish comments. However, after she did and closed the file, she was unable to reopen the same file, connect to the server and add comments. And no other Mac user could access the file after she added her first comments. We all got the error message "Unable to connect etc" See screenshot.
3) I opened the same file in Parallels/Windows with no problem. However, the Mac user's comments were not there. I could add comments and publish in Windows.
4) When I tried to access the Tracker from my Mac (review was initiated via Parallels), I got the error message File not Found when I tried to access the test review via my Mac (see screenshot).
Could you give me more information about the fix? I would also be happy to talk to you or send more details if that would help.
Our set up has not changed from the original information I sent (there may have been some Mac updates -- we are all on OS 10.6.8 but still Snow Leopard). Server has not changed.
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10. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
AmbooS Sep 27, 2011 7:10 AM (in response to Mary-Nell)This has been fixed in Acrobat 10.1. You might want to update to latest patch 10.1.1 and check if this works for you.
For initiating shared reviews, you will require Acrobat but participation can be done using Reader also. So you can try out in Reader 10.1.1 which is a free download from Adobe website. Please let me know if your problem gets resolved in this patch.
Thanks
-Amboo
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11. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
AlejandroZaragoza Oct 6, 2011 5:18 PM (in response to AmbooS)Hi all of you. Right here the same problem, but with variable:
1) Share review initiated on a Mac 10.6.8/AcrobatPro 10.1.1
2) Mail sended to "customer" (from a Mac), sharing the file "As a link whithin the message"
When the "customer" clicks on the server link (on a mac) the file is:
mounted as a empty sharedfolder
instead
been showed in a finder as a .pdf file (see attachment)
Pleace take notice the name of the window: it's the name of the referenced file and the folder is empty.
The only way to get the file is copying the link until before the name of the file:
In the Example:
smb://192.168.1.1/PdfSharing/Customer/FileNameForRevision_revision.pdf
just copy:
smb://192.168.1.1/PdfSharing/Customer/
In this manner, the "customer" can see into the folder the file named
FileNameForRevision_revison.pdf
besides another existing files and folders of another "customers" (and this is the prior reason why this is a problem for us).
If customer opens this file, everything goes ok, and this matter happens with mac users only, when windows users cliks on it's mail link (well, in fact, they shall 'run' the address in its "runapplication" (Win+R) the file opens immediately.
This works for me, and i hope it works for you —although we know this is not the best way to do it.
Then:
What i need to do for mac users so they just copy and paste (this, because when mails arrive the link is not clickable) the link and it automatically opens in AcrobatPro or Reader?
Thanks in advance.
Alejandro Zaragoza
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12. Re: Using Shared Review via Network Folder on Windows server and PC and Mac users commenting
Alejandro Zaragozaz Oct 7, 2011 7:25 AM (in response to AlejandroZaragoza)Very sorry about my spelling:
sended instead sent
a empty instead an empty
whithin instead within
take notice the name of the window instead take notice in the window's title
prior instead essential
best way to do it instead right way to do it
I expect to get better in this issue, hope this is not one for you to understand what i'm trying to say and this could help to solve our dilemma.
Thanks in advance
Alejandro.













