Does it happen when she saves the files to her computer without opening them?
The user said she always opens the file before saving, to make sure that she does indeed need it (and that it legible). She has also noted that it doesn't always happen from the same source - sometimes it is scanned & emailed from the company main system, sometimes it's from outside locations.
Sorry to play 20 questions but, can she duplicate the problem with the exact same files or is just random (some times a file works, then if you try and open it again, it has this issue)?
If the same files always fail, are they exceptionally large files or possibly created by something other than an Adobe product?
What email client is she using?
I would also have her save to her computer for a while and open there to see if that stops the issue. If so, it can be traced easier (and more than likely has something to do with the email client).
Don't worry about the 20 questions thing ... I didn't know what else to put that would be helpful at the beginning.
As for what file(s) - it is always PDF docs, but not always the same doc, some small in size, some not so small. For example, if she opens file A, she can view/save. Then opens file B, which will not save. Go back in and file B opens/saves.
As for what program created the PDF, that I don't know.
We use Lotus Note as our email client.
Hopefully someone else uses Lotus Notes for email since I'm not familiar with it.
In the meantime, to rule out Reader, try what I suggested with saving the files before opening them. If her issue is a common occurrence then it shouldn't take long to see if that works and if it does, I would suspect something on the Lotus end but I have no idea what.
You can not open any document. And it is just her computer.....I think im
going to end up just replacing her comp
Is this the same person as in the earlier posts? It's a different user name I'm seeing.
Yes, it is only her computer.
I don't plan on replacing her computer because she has troubles w/ PDF's.
Just wanted to post a quick update.
Last week we removed Adobe X, restarted the computer, and reinstalled it. As of late on Fri, it (being Adobe Reader) had crashed on the user once that day. As of 2:30 today, it hasn't crashed/locked up.
However, I uninstalled Adobe Reader X again, and this time installed Adobe Reader 8.0.2. Figured, what do we have to lose? The user will be keeping me informed as to if this has helped or not. Will let you all know when I know.
Thanks again for the help on this matter.